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Product Tour | On demand | 45 minutes

Exploring Emplifi Agent: AI, security, and automation

Watch this 45-minute deep dive with Michael Freshwater to see exactly what needs to be configured in the version 13 release. Set up AI case predictions on your reason and product codes, turn on two-factor authentication for standard logins, run AI case insights and case timeline, and group letters, enclosures, and actions into a single advanced suggestions card.

  • Build the history report your CSM needs to train AI case predictions, point the model at the right case text or verbatim field, and set the system fields the predictions will populate
  • Turn on time-based one-time password two-factor authentication at the user, profile, or system level for standard logins, with single sign-on accounts skipped automatically
  • Run case insights and case timeline reports, configure the JSON in company settings, and group letters, enclosures, and actions under one advanced suggestions card with multi-category drivers
Emplifi Agent

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