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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Product Tour | On demand | 50 minutes

Exploring Emplifi Agent: AI configuration, spam detection, and sentiment analysis

Watch this 50-minute walkthrough with Michael Freshwater and Jennifer Holzhauser to see exactly what needs to be configured in the 13.1 release. Set up AI spam detection and sentiment routing on your mailboxes, lock down shared favorites with the new security role, and turn on documentation chat so agents get answers in context.

  • Configure AI spam detection on individual mailboxes, route flagged messages into a review queue, and grant the W edit spam flag role so agents can mark or unmark spam by hand
  • Turn on sentiment analysis at the mailbox and company level, define the initial and current sentiment B-codes as integers, and route negative sentiment cases to a priority queue
  • Apply the new shared favorites restriction, use the corrected reply all flow without forcing email headers, and enable documentation chat from the AI configuration section
Emplifi Agent

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