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EMPLIFI FUEL AI

Tell Fuel AI what you need. It gets it done. You approve everything.

See how our agentic layer saves you hours

Tell Fuel AI what you need. It gets it done. You approve everything. See how our agentic layer saves you hours

Product Tour | On demand | 60 minutes

Exploring Emplifi Agent: Case, address, and duplicate searching

Watch this 60-minute walkthrough with Michael Freshwater to see exactly how case, address, and duplicate-case searching work inside Emplifi Agent. Tune your smart-search shortcuts, configure address-match and duplicate-case rules, and use case merging the right way so caller history, attachments, and interactions all land on a single record.

  • Use smart search, the case-search form, and the add filter button together so agents can pull a case by number, by recent activity, or by combined criteria like reason code, action, or letter
  • Tune address search with equal, like, and Soundex match types, set sensible field triggers, and use rule order so callers are reused instead of cloned into duplicate address records
  • Build duplicate-case search rules with date-range filters, then merge the right way so caller info, text, attachments, and phone interactions all roll up into the destination case

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