EMPLIFI FUEL AI

Tell Fuel AI what you need. It gets it done. You approve everything.

See how our agentic layer saves you hours

Tell Fuel AI what you need. It gets it done. You approve everything. See how our agentic layer saves you hours

Product Tour | On demand | 55 minutes

Exploring Emplifi Agent: Sharpen queue management, SLA reporting, and how your team handles every case

In this 55-minute on-demand session, Michael Freshwater and Jennifer Holzhauser walk through seven high-impact April updates in Emplifi Agent. Learn how to reorder home page queues by sequence, configure a business hours calendar for accurate SLA tracking, report SLA compliance as sortable decimal hours, expand category and letter code lengths, and turn on enhanced filters with 13-month trend reporting.

  • Reorder home page queue widgets
  • Set up a business hours calendar
  • Report SLA compliance as decimal hours
  • Expand category and letter code lengths
  • Use real data types on C codes
  • Turn on the support tools menu
Support agent connected with customers across messaging channels

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