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Product Tour | On demand | 55 minutes

Exploring Emplifi Agent: Sharpen queue management, SLA reporting, and how your team handles every case

In this 55-minute on-demand session, Michael Freshwater and Jennifer Holzhauser walk through seven high-impact April updates in Emplifi Agent. Learn how to reorder home page queues by sequence, configure a business hours calendar for accurate SLA tracking, report SLA compliance as sortable decimal hours, expand category and letter code lengths, and turn on enhanced filters with 13-month trend reporting.

  • Reorder home page queue widgets
  • Set up a business hours calendar
  • Report SLA compliance as decimal hours
  • Expand category and letter code lengths
  • Use real data types on C codes
  • Turn on the support tools menu
Emplifi Agent

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