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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Product Tour | On demand | 35 minutes

Exploring Emplifi Agent: A first look at the version 13 release

Watch this on-demand walkthrough with Michael Freshwater for an early look at the version 13 release before it lands in non-production. See the new AI features that surface case insights, build a chronological case timeline, and predict reason and product codes inside ESP, plus the admin upgrades to multifactor authentication, audit trail, queue ordering, and home-page Agent Assist.

  • Use the new AI case insights report to spot the topics driving contact volume and sample the cases behind each pattern
  • Configure the case timeline view so agents can scan a chronological narrative of every case with optional AI summaries on each section
  • Roll out multifactor authentication, daily-folder action processor logging, and CC/BCC redaction across your environment
Emplifi Agent

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