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Measure and track your CX performance across all digital channels

Access powerful visualizations, dashboards, and reports in real-time based on rich data collected across your customer’s complete journey, regardless of channel.

Turn data into insights, and insights into action

Emplifi Service Analytics

Support for your preferred BI tool

Deep-dive into your data for precise analytics and insights

Find top trends impacting your CX and care

Emplifi Service Analytics

Keep teams informed with automatic report distribution

Emplifi Service Analytics

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.
Request a Personalized Demo of Emplifi Service Cloud

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023