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Measure and track your CX performance across all digital channels

Access powerful visualizations, dashboards, and reports in real-time based on rich data collected across your customer’s complete journey, regardless of channel.

Turn data into insights, and insights into action

Emplifi Service Analytics

Support for your preferred BI tool

Deep-dive into your data for precise analytics and insights

Find top trends impacting your CX and care

Emplifi Service Analytics

Keep teams informed with automatic report distribution

Emplifi Service Analytics

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.
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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us