Emplifi Care Hero


Take customer care on social to the next level

Reduce costs and boost customer satisfaction with a state-of-the-art social care solution that helps you elevate customer experiences more efficiently — right where your customers are.

Leverage the power of easy-to-use, contextual care

Emplifi Care - Social Customer Care

Engage directly with customers

Contextual insights

Customizable views and fields

Integrated sales support

Flexible reporting

Turnkey solution

Increase efficiency with advanced routing

Use the industry-first Platform Intelligence Engine (PIE) to set conditions based on channels, platforms, case fields, or keywords to route the right case to the right advisor and build powerful, lasting business relationships between customers and brand.

Emplifi advanced routing

Streamline your social customer care process

Emplifi Care - Social Customer Care

Prioritize efficient customer care

Access flexible reporting

Reduce case resolution times

Focus on personalized care

Emplifi Care - Social Customer Care

Private DMs

Intuitive crisis management tools

Customer feedback

The perfect integrations for exceptional customer service

Emplifi Care Integrations

Efficiently manage your customers

Respond quickly to customer inquiries

Ensure data accuracy

Just some of the brands being empowered by Emplifi

Domino's logo
Benefit Cosmetics logo
ASUS logo
Miele Logo
UCHealth logo
Domino's Logo
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Terri Haffey

Manager of Customer Care

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Request a personalized demo

See how Emplifi Care can help you elevate the social customer care experience.
Social Care

Just some of our recent awards

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Award - The Sammy 2022
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot