One powerful solution, unmatched audience analysis and insights

End the guesswork with audience segmentation made easy

In-depth target audience analysis

A holistic view of audience data

Pinpoint the content your target audiences crave

AI-powered content recommendations

Instant sentiment analysis

Easy collaboration across teams

Uncover the most critical audience conversations

Powerful trendspotting

User-generated content tracking

Simplified influencer search

Optimize campaigns with audience insights

Campaign audience validation

Automated content targeting

Competitive analysis

Drive strategic decisions with unmatched reporting

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Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.

Just some of the awards in our trophy case

Social Marketing Cloud (Socialbakers)
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent