Webinar: Are you putting empathy at the heart of your CX? Meet Emplifi

You’ve known us as Socialbakers or Astute. Now, we are joining forces to become: Emplifi – a bold new voice in the field of customer experience.

In this webinar, hear from Emplifi leaders Zarnaz Arlia (Chief Marketing Officer), Shellie Vornhagen (Chief Customer Experience Officer), and Alex George (President and Chief Product Officer as they take you through the new Emplifi brand and key trends that are shaping the industry right now. Get insights into what you can expect from Emplifi, and learn how Emplifi’s unified CX platform will help brands take CX across the customer journey — from marketing to commerce to care — up to a whole new level.

Here’s what is covered in this 30-minute webinar:

  • Key trends shaping the industry right now

  • How Emplifi will empower your teams and customers

  • How the newly integrated platform will elevate your customer experience

  • What you can expect from Emplifi - Our promise to you

Watch the on-demand webinar below:

Just some of the awards in our trophy case

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent