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Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
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Everything you need to know about Emplifi Summit ‘22
The CX event of the year is just around the corner! Here's what you can expect.
The buyer's guide to live video shopping solutions
Get everything you need to find the right live video shopping solution for your needs.
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Become the social media superstar you’re meant to be

Social media managers have to wear many hats — the strategist, the storyteller, the community builder, the customer care whiz — all while inspiring followers to become customers.

We’ve got you covered. Get the latest tips and tools to help you confidently grab the mic and take your career to the next stage.

49%

of US consumers find it very important to receive excellent CX on social media when making a purchase. (Emplifi/Harris Interactive)

Emplifi's Social Media Superstars for 2022

Get inspired to take the next step in your social media career. Check out our superstar profiles to see how they help their companies succeed on social media, and what advice they have to help you become a social media superstar yourself!

See all of our nominations for 2022

Stacy Oularis

Social Media Community Manager at ANZ

See what Stacy believes are the key skills that any social media professional needs to succeed, how to bounce back after a rough patch in your career, and how to create effective visual experiences.

Aminta Iriarte

Senior Manager, Global Social Media Strategy at Crunch Fitness

See what advice Aminta has to share about experimenting on social media, not taking failures personally, and the key tools all social media managers need in their day-to-day toolkit.

Aura García

Creative Manager at Penguin Random House México

Learn what Aura feels is the most challenging (but exciting) part of her job, the role of technology in driving results, and how crucial it is to be a team player to be a successful social media professional.

Kseniya Mahileuskaya

Digital & Social Media Senior Executive at Abu Dhabi DCT

See what Kseniya has to share about creating effective social experiences, the importance of a strong work-life balance, and her advice for social media professionals who are just starting out.

Webinar: Grow Your Social Media Career (Matt Navarra)

On-demand

The Social Media Trends Mid-Year Review, with Matt Navarra

We’re halfway into 2022. What have we learned? Join us and Matt Navarra, Social Media Consultant and one of the leading minds in the field, as we look at the latest trends you absolutely need to know in the second half of 2022. Don't miss it!

The business impact of social media: Then and now

It’s hard to imagine where brands would be without social media today... but it hasn't always been this way. To understand the business impact of social media today, we need to look back at how we got here in the first place.

The 10 must-have skills to become a successful social media manager

Emplifi Social Media Superstars Series Part 2: What skills are critical for social media managers to succeed? See what our social media superstars have to say.

Q&A with Mari Smith: 6 answers to today’s burning social media questions

What does the future have in store for social media? What is the potential of the metaverse for brands? Often referred to as the Queen of Facebook, renowned Facebook Marketing Expert Mari Smith answers some of the top questions social media managers face today.

Social media benchmarks: Q2 2022 - How does your brand stack up?

Social media superstars don’t just set the bar, they surpass it. Get up to date with the latest benchmarks for paid social media, social media engagement, social customer care, TikTok, and more!

Finding your voice on TikTok: 9 steps to success

TikTok is the hottest entertainment platform on the market today. Finding your brand's voice on it is crucial if you want to truly connect with your audiences. Here are some tips to help you.

Social media analytics: The complete guide

There’s no point in marketing if you can't see whether you’re doing well or not. The same applies to social media analytics' role in powering successful social media marketing campaigns. Here's everything you need to know today about social media analytics.

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