2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Emplifi & Semrush

The social search & AI visibility report

See how consumers are discovering and researching products today with new insights from Emplifi and Semrush. Combining consumer behavior across social media with search intelligence from AI Overviews, LLMs, and traditional search, the report reveals how the path to purchase is evolving and what brands can do to stay visible along the way.

What you’ll find inside:

  • Why social is becoming a key product discovery channel
  • How AI is reshaping product research and search
  • What brands can do to stay visible across the modern discovery journey
Emplifi + Semrush AI Visibility Report graphic

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The new rules of product discovery

Based on a survey of 1,638 consumers across the US and UK, combined with Semrush search and traffic data.

4 in 10
Consumers rank social as a Top 3 discovery source
18.6%
Of commercial queries now trigger an AI Overview
1.33B
Monthly visits to leading LLM platforms
8.4M
Monthly AI-referred visits to major US retailers
FAQ

Demystifying Social Search & AI

Social search is the use of social media platforms to discover and research products, brands, and recommendations. The Social Search & AI Visibility Report from Emplifi and Semrush explores how social media fits alongside traditional search and AI in the product discovery journey.

AI is becoming a bigger part of how consumers research products and brands. Emplifi and Semrush research examines how AI Overviews and LLMs are influencing commercial search and creating new ways for consumers to discover brands beyond traditional search results.

Brands need to think beyond traditional SEO and consider how their content and reputation appear across the sources that inform AI-generated answers. The report explores how social media, search, AI Overviews, and LLMs intersect, and what that means for brand visibility.

The Social Search & AI Visibility Report is joint research from Emplifi and Semrush examining how consumers discover and research products across social media, search, AI Overviews, and LLMs. It combines consumer research from Emplifi with search and traffic intelligence from Semrush to reveal how the path to purchase is changing.

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  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
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  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
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