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The Service Cloud for CX leaders

Empower your contact center — and your customers — with automated solutions that elevate experiences across the customer journey.

The Service Cloud for CX leaders

See what Emplifi Service Cloud is all about

Power your customer service with automation and AI

Help your customers get fast answers and minimize repetitive tasks for your agents. With Emplifi’s chatbot and email automation solutions, deliver convenient and effective CX at scale without sacrificing the personal touch.

Customer Service Cloud - Automation and AI

Tackle customer cases confidently, efficiently, and accurately

Customer profile histories, complete knowledge bases, and next best actions. Everything your agents need to shorten response times across all your channels - all in one place with Emplifi's case management.

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Full omnichannel support

Engage with consumers wherever they are – phone, email, web, social, SMS, live chat – without forcing them to switch channels or repeat their story.

Workflows built for speed

From the moment the ticket is logged to the moment it’s resolved, Emplifi Service Cloud is built for customer care and service professionals. Get helpful best practices and intuitive tools and scale to support high volumes of queries.

Intuitive knowledge management

Prevent vital information from getting lost in messy workflows. With Emplifi, everything an agent needs to resolve a case is clearly organized in one interface, with helpful AI that recommends next steps to take to resolve a case.

Drive CX improvements with targeted customer insights

Let customers tell you directly how you can boost their experiences. Learn from your customers directly what they need and expect from their experiences at key moments in their journey.

Customer Service Cloud - VoC
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"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices. We’ve also uncovered actionable insights into how we can continue to enhance the experience."
Delta Air Lines

Erica Smith, Manager, IFS Technology Delivery

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.
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