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The Service Cloud for CX leaders

The Service Cloud for CX leaders

See what Emplifi Service Cloud is all about

Power your customer service with automation and AI

Customer Service Cloud - Automation and AI

Tackle customer cases confidently, efficiently, and accurately

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Full omnichannel support

Workflows built for speed

Intuitive knowledge management

Drive CX improvements with targeted customer insights

Customer Service Cloud - VoC
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"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices. We’ve also uncovered actionable insights into how we can continue to enhance the experience."
Delta Air Lines

Erica Smith, Manager, IFS Technology Delivery

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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot

Emplifi CX Cloud

Knowledge

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