The Service Cloud for CX leaders

Power your customer service with automation and AI

Tackle customer cases confidently, efficiently, and accurately.

Full omnichannel support

Workflows built for speed

Intuitive knowledge management

Drive CX improvements with targeted customer insights

"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices. We’ve also uncovered actionable insights into how we can continue to enhance the experience."
Delta Air Lines

Erica Smith, Manager, IFS Technology Delivery