Customer Care Platform for CX Leaders | Emplifi

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Pricing
Social Commerce Cloud
Live Advisor
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
Emplifi CX Index
Get powerful insights to fuel your social media marketing and care strategies.
Emplifi Webinars
Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.
The buyer's guide to live video shopping solutions
Get everything you need to find the right live video shopping solution for your needs.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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See what Emplifi Service Cloud is all about

Full omnichannel support

Workflows built for speed

Intuitive knowledge management

Delta-625x417

"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices. We’ve also uncovered actionable insights into how we can continue to enhance the experience."

Delta Air Lines

Erica Smith, Manager, IFS Technology Delivery

Just some of our recent awards

Social Marketing Cloud

Award - G2 Crowd Leader (Fall 2022)

Award - G2 Crowd Leader - Enterprise (Fall 2022)

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)

Social Commerce Cloud

Service Cloud

Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management

Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management

Award - Service Cloud (AI Breakthrough Award - 2020) - Bot