Powerful community management tools that boost social media engagement
Nurture relationships, track trends, and improve activity across your organization — all from one central command center platform.
Bridge the gap between social marketing and social care
Unified Inbox
Custom views and feeds
AI priority score
Sentiment analysis for social
Agent collision detection
AI-powered chatbots
Take support on social to the next level with Emplifi Care
With advanced routing powered by Emplifi’s Platform Intelligence Engine, Emplifi Care helps brands easily escalate and share support and care across teams to build lasting business relationships with customers.
Manage your community more efficiently with improved collaboration
Automated social media workflows
Crisis management
AI-powered spike alerts
Community reporting
Support for +100 languages
Powerful third-party integrations
Deliver exceptional customer service with automated responses
Top brands trust Emplifi to power their exceptional digital customer experiences
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."
Domino's
Terri Haffey
Manager of Customer Care
Request a personalized demo
Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.
Emplifi resources you might find interesting
5 keys for effective social media community management
[Guide] How to Unlock the Power of UGC
How unifying social media analytics can benefit your brand
How social customer care can help your brand get 2024 started right
Social media manager tips: 8 pointers for better social community management
