2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Get the Report

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Media Placement
15 min read
Oct 02, 2026

3 numbers on what customers want from holiday CX this year

CX Dive, syndicated on Yahoo, cites the Emplifi and Semrush survey finding that two in three consumers have used AI tools to research products or discover gift ideas ahead of the holiday season.