Emplifi Knowledge Hero


Resolve issues quickly with Emplifi's customer service knowledge management solution

Emplifi Knowledge pulls together product information, FAQs, scripts, processes, policies, and other answers, all within our customer engagement platform, enhancing consistency, clarity, and speed.

Resolve cases faster with a service knowledge base

knowledge management solution for call centers

The most efficient agent assist

A thorough audit trail for service cases

Your CX strategy, fine-tuned

The foundation for service chatbot and case management information

call center agents at work

Centralized content repository

Single source of truth

Optimized agent onboarding

Just some of the brands being empowered by Emplifi

  • Delta-260x173
  • Domino's logo
  • Bush Brothers & Co Logo
  • Dine Brands Global logo
  • B&G Foods Logo
  • The Cheesecake Factory logo
  • Famous Brands International logo

Request a personalized demo

Power great customer service and care experiences. See how Emplifi Service Cloud can help.
Request a Personalized Demo of Emplifi Service Cloud

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us