Social Media Customer Service

Build exceptional customer experiences across every touchpoint

Meet customers on their preferred channel while driving seamless social media customer service backed by unparalleled customer intelligence.

Easy onboarding

Get onboarded in days, not months, with an easy process to make immediate improvements to your customer care process and reduce the burden for your IT teams.

Double efficiency

Streamline your customer service with Emplifi's AI-driven tools, enabling your agents to handle twice as many responses while ensuring no message is missed.

Decrease average handling time

Leverage Emplifi’s chatbots and AI-driven solutions to minimize average handling time, enabling your team to resolve issues faster and more efficiently.

Increase customer satisfaction

Our customers see a 20% lift in customer satisfaction after making the switch to Emplifi.

Social Care

Optimize social customer care with comprehensive case management that allows you to manage public and private messages without losing continuity. Easily route, open, track, and resolve inquiries across social and review channels using user-friendly, intuitive tools.
Advanced automation
Streamline every step of your customer care workflow with automated assignments and case status updates.
Third-party integrations
Effortlessly collaborate with CRM users to seamlessly escalate cases with complete context and data.
Integrated Listening
Respond proactively not only to engagement with your brand but also to community issues with real-time monitoring.
Governance
Easily manage permissions, SLAs, audit trails, agent views, case information, and attributes.

What our clients say

"Emplifi is by far the best in terms of integration with other tech providers. The dashboard itself provides a really robust analytics system that’s really easy to use – and the Emplifi team is amazing with support if we have any issues."
Lynna Kim - Ecommerce Manager at Stanley
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"As we saw the performance of UGC on our social media pages continue to rise, we knew this was a process that we needed to streamline to scale the program."
Mindy Schanzle PR & Communications Manager at Radio Flyer
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Maximize impact and revenue with an all-in-one social media solution

Insights from Emplifi

Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.

Social-Media-Benchmarks und Trends 2025

Gewinnen Sie wertvolle Einblicke in Ihre Social-Media-Performance mit aktuellen Benchmarks für organische und bezahlte Inhalte.
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Download :Der Social-Media-Maturity-Guide

Stillstand ist keine Option – dieser Guide gibt Ihnen alle Tools an die Hand, um Ihre Social-Media-Strategie auf das nächste Level zu heben.
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Download: Forrester Wave Social Q4 2024

Forrester Wave ist die vertrauenswürdigste Analyse für die Auswahl von Technologie Anbietern. Sichern Sie sich Ihr kostenloses Exemplar.
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User-generated content (UGC): Everything you need to know

UGC has become the cornerstone of many social media strategies. But if you have questions, we can definitely help.
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Social media engagement: Everything you need to know

No social media strategy is hitting the mark without frequent engagement. We're answering all your engagement questions here.
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The Must-Have 2025 Social Media Calendar

Managing a social media calendar is challenging enough, especially trying to keep track of all the different hashtag social media holidays. We've got...
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Bereit, Ihre Social-Media-Strategie zu optimieren?

Emplifi steigert Ihre Effizienz, erhöht Ihren Umsatz und skaliert Ihre Social-Media-Aktivitäten – egal, ob Sie ein kleines Team oder ein komplexes Produkt betreuen. Möchten Sie erfahren, wie? Lassen Sie uns sprechen.

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Was erwartet Sie?

  • Ein Partner, der Ihre Strategie und Ziele versteht
  • Live-Demo, die zeigt, was uns vom Wettbewerb unterscheidet
  • No pressure, just adviceKeine Verpflichtungen – nur wertvolle Einblicke
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Bleiben Sie der Konkurrenz voraus dank benutzerfreundlichen, innovativen Lösungen

Wir sind als Marktführer in den Bereichen Innovation, Kundensupport und Benutzerfreundlichkeit anerkannt.