Accelerate response time with first-of-its-kind email automation

Customer Service Cloud Product

Save time without losing the human touch

Customer service agent smiling with headphones at computer

Personalized customer responses

Innovative customer experience automation

No more email black holes

Integrate EVA into case management workflows

Customer service agent with headphones looking at monitor

Next-level email automation

Option to review before sending

Guarantee ROI with outcome-based pricing

Charts and data on a dashboard

5x faster response of customer emails

Processing measured in seconds

More time for complex support tasks

Use EVA with your existing case management setup

Person typing on laptop keyboard

Natively integrated case management capabilities

Professional services to meet your needs

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.
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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot