Interactive Customer Self-Service Chatbot Software | Emplifi

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
Learn More
Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Pricing
Social Commerce Cloud
Live Advisor
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
Learn More
Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
Learn More
Resource center
Emplifi CX Index
Get powerful insights to fuel your social media marketing and care strategies.
Emplifi Webinars
Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.
The buyer's guide to live video shopping solutions
Get everything you need to find the right live video shopping solution for your needs.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
Learn More
About us
Get started
Leadership
Media & Press
Careers
Contact us
Privacy and legal
Trust Center

The ultimate choice in customer service

A customer service chatbot that learns over time

The most conversational care experience imaginable

A human assist, always at-the-ready

Seamless escalations with full context

Fast execution, tangible support service results

Your customer care success, guaranteed

Branded look and feel

Woman smiling looking at mobile phone holding coffee

The Total Economic Impact™ Of Emplifi Bot

Emplifi commissioned Forrester Consulting to examine the potential return businesses may realize with Astute Bot (now Emplifi Bot). Learn how it helped a retailer achieve 301% ROI, $200K+ in new sales, and higher customer satisfaction.

Just some of our recent awards

Social Marketing Cloud

Award - G2 Crowd Leader (Fall 2022)

Award - G2 Crowd Leader - Enterprise (Fall 2022)

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)

Social Commerce Cloud

Service Cloud

Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management

Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management

Award - Service Cloud (AI Breakthrough Award - 2020) - Bot