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The future of care is here with AI chatbot-enabled customer self-service

Customer Service Cloud Product

Respond in seconds with digital self-service

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The ultimate choice in customer service

A customer service chatbot that learns over time

The most conversational care experience imaginable

Escalate to a human agent when needed

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A human assist, always at-the-ready

Seamless escalations with full context

Set up your customer service chatbot in a flash

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Fast execution, tangible support service results

Your customer care success, guaranteed

Branded look and feel

Reach your customers with what they want, when they want it

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The Total Economic Impact™ Of Emplifi Bot

Emplifi commissioned Forrester Consulting to examine the potential return businesses may realize with Astute Bot (now Emplifi Bot). Learn how it helped a retailer achieve 301% ROI, $200K+ in new sales, and higher customer satisfaction.

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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot

Emplifi CX Cloud

Knowledge

Company

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