Interactive Customer Self-Service Chatbot Software | Emplifi

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Pricing
Social Commerce Cloud
Live commerce
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
Everything you need to know about Emplifi Summit ‘22
The CX event of the year is just around the corner! Here's what you can expect.
8 live commerce trends you need to know to stay ahead of the curve
What's driving the live commerce boom, and how can your brand take advantage? Let's take a look.
Finding your voice on TikTok: 9 steps to success
Finding your brand's voice on TikTok is crucial to truly connect with your audiences. Here's how to do it.
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Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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The ultimate choice in customer service

A customer service chatbot that learns over time

The most conversational care experience imaginable

A human assist, always at-the-ready

Seamless escalations with full context

Fast execution, tangible support service results

Your customer care success, guaranteed

Branded look and feel

Woman smiling looking at mobile phone holding coffee

The Total Economic Impact™ Of Emplifi Bot

Emplifi commissioned Forrester Consulting to examine the potential return businesses may realize with Astute Bot (now Emplifi Bot). Learn how it helped a retailer achieve 301% ROI, $200K+ in new sales, and higher customer satisfaction.

Just some of our recent awards

Social Marketing Cloud

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)

Social Commerce Cloud

Service Cloud

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021) - VoC

Award - Service Cloud (G2: High Performer - Winter 2021) - VoC

Award - Service Cloud (AI Breakthrough Award - 2020) - Bot