Emplifi VoC (Voice of Customer) Hero


Understand your customers better than ever before

Keep close to your customers and consumers through ongoing Voice of Customer (VoC) surveys and feedback tools delivered across the channels of your choice.

Get key customer insights, straight from the source

Emplifi VoC (Voice of Customer)

Target key audiences and their cross-journey experiences

Keep track of the full customer experience

Complete control over data and logic

Flexible survey collection methods

Customize and brand the omnichannel VoC experience

Flexible use cases for multiple teams and departments

Emplifi VoC (Voice of Customer)



Customer affairs

Boost conversions everywhere your brand lives

Emplifi VoC (Voice of Customer)

Deeper insights to identify the "why" behind the "what"

Emplifi VoC (Voice of Customer)

Standard and custom dashboards at your fingertips

Instant updates develop lasting, loyal customers

Identify, act, and convert prospects into customers

Secure, compliant feedback collection

Emplifi VoC (Voice of Customer)

Get the most from your VoC with Emplifi experts

Emplifi VoC (Voice of Customer)
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"Within hours of having a hypothesis about a problem, we’re able to identify the issue quickly and get the information into the right hands to fix the problem—instead of taking much longer to form a focus group."

Craig Chaplick

Supervisor of Digital Marketing and Customer Relationship Mgmt

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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us