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Emplifi VoC (Voice of Customer) Hero

EMPLIFI VOC

Understand your customers better than ever before

Keep close to your customers and consumers through ongoing Voice of Customer (VoC) surveys and feedback tools delivered across the channels of your choice.

Get key customer insights, straight from the source

Emplifi VoC (Voice of Customer)

Target key audiences and their cross-journey experiences

Keep track of the full customer experience

Complete control over data and logic

Flexible survey collection methods

Customize and brand the omnichannel VoC experience

Flexible use cases for multiple teams and departments

Emplifi VoC (Voice of Customer)

Marketing

Product

Customer affairs

Boost conversions everywhere your brand lives

Emplifi VoC (Voice of Customer)

Deeper insights to identify the "why" behind the "what"

Emplifi VoC (Voice of Customer)

Standard and custom dashboards at your fingertips

Instant updates develop lasting, loyal customers

Identify, act, and convert prospects into customers

Secure, compliant feedback collection

Emplifi VoC (Voice of Customer)

Get the most from your VoC with Emplifi experts

Emplifi VoC (Voice of Customer)
Mercedes Benz Logo
"Within hours of having a hypothesis about a problem, we’re able to identify the issue quickly and get the information into the right hands to fix the problem—instead of taking much longer to form a focus group."
Mercedes-Benz

Craig Chaplick

Supervisor of Digital Marketing and Customer Relationship Mgmt

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Just some of our recent awards

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Award - The Sammy 2022
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot

Emplifi CX Cloud

Knowledge

Company

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