Elevate your customer experience with powerful Voice of Customer tools

Get key customer insights, straight from the source

Survey customer experience across the customer journey

Go beyond the survey

Secure and accessible survey experience

Discover digital experience improvements based on real feedback

Customer likes (and dislikes) revealed

The "why" behind the "what"

Custom KPI dashboards

Boost conversions on website, mobile app, and other digital properties

Deeper insights on prospects

Flexible survey collection methods

Instant updates to stay in sync with customers

Get the most from your VoC with Emplifi experts

Request a personalized demo
Power great customer service and care experiences. See how Emplifi Service Cloud can help.

Just some of the awards in our trophy case

Social Marketing Cloud (Socialbakers)
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent