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Elevate your customer experience with powerful Voice of Customer tools

Customer Service Cloud Product

Get key customer insights, straight from the source

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Survey customers’ experiences across their journey

Go beyond the survey

Secure and accessible survey experience

Discover digital experience improvements based on real feedback

Happy, neutral, and frowning faces

Customer likes (and dislikes) revealed

The "why" behind the "what"

Custom KPI dashboards

Boost conversions on website, mobile app, and other digital properties

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Deeper insights on prospects

Flexible survey collection methods

Instant updates to stay in sync with customers

Get the most from your VoC with Emplifi experts

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.
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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot

Emplifi CX Cloud

Knowledge

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