Elevate your customer experience with powerful Voice of Customer tools

Customer Service Cloud Product

Get key customer insights, straight from the source

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Survey customer experience across the customer journey

Go beyond the survey

Secure and accessible survey experience

Discover digital experience improvements based on real feedback

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Customer likes (and dislikes) revealed

The "why" behind the "what"

Custom KPI dashboards

Boost conversions on website, mobile app, and other digital properties

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Deeper insights on prospects

Flexible survey collection methods

Instant updates to stay in sync with customers

Get the most from your VoC with Emplifi experts

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.
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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot