Emplifi Care Hero


Take customer care on social to the next level

Improve efficiency and boost customer satisfaction with a state-of-the-art digital care solution. Elevate customer experiences more effectively by meeting them right where they are.

See what Emplifi Care is all about

Customer care is evolving – how are you keeping up?

Now more than ever, customers are taking to social and other non-traditional channels to voice their concerns – and they expect to be heard. Good brands will set systems in place to acknowledge, track, and resolve these issues as they come up — but great brands will do it first. Emplifi Care helps you win with curated customer experiences.

Emplifi advanced routing

Craft seamless care experiences

Emplifi Care - Community Inbox

Complete channel coverage

Effortless cross-platform handoff

Personalized customer interactions

Reduce case resolution times

Emplifi Care - Case Resolution Workflows

End-to-end case management

Advanced collaboration tools

Built-in activity tracking

Create maximum impact with minimal lift

Emplifi Care - Case Reporting

Powerful multi-step automation

Advanced performance analytics

Minimal time-to-value

Just some of the brands being empowered by the Emplifi Social Marketing Cloud

  • Vivo Logo
  • Domino's logo
  • Benefit Cosmetics logo
  • ASUS logo
  • Miele logo
  • Hardee's logo
Domino's Logo
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Terri Haffey

Manager of Customer Care

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See how Emplifi Care can help you elevate the social customer care experience on your social and digital channels.
Social Care

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023