Take customer care on social to the next level


of US consumers don’t believe they are getting excellent customer service on social media. (Emplifi/Harris Interactive)

Provide effective social media customer service more easily

Be where your customers want you to be

Access all the relevant details you need in a flash

Easily adapt to customers’ changing behaviors

Power fast and accurate responses using smart workflows

Optimize resources, productivity, and response times

Manage each team with the right permissions

Empower teams beyond the service center to deliver amazing CX

Go beyond social listening and community management

Provide support during the social shopping experience

Transfer complex cases seamlessly to your service center

Check out these insights from Emplifi
Social commerce is gaining steam, but a key disconnect exists (Infographic)
Learn more about the current and future state of social commerce, and one key thing that brands must do to help ensure sustained success for their social commerce efforts.
How social customer care will define the next era of social commerce
What does the future of social commerce look like? There will be a greater focus on social customer care and service. See how this will lead to long-term social commerce success.
Social commerce: How can brands turn challenges into opportunities in 2022?
Social commerce is here to stay, but many brands may face social commerce challenges on their way to success. How can they overcome these in the coming months?
Request a personalized demo
Convert your followers into customers. See how Emplifi Social Commerce Cloud can help.

Just some of the awards in our trophy case

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)


Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)


Award - Service Cloud (G2: High Performer - Winter 2021)


Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)


Award - Service Cloud (AI Breakthrough Award - 2020)


Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)


Award - Service Cloud (Big Innovation - 2019)


Award - Service Cloud (Customer Contact Center Technology Award - 2019)