Emplifi gives you everything a modern enterprise needs to close the CX gap.
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
$2 million+ saved in support and operations costs
61% increase in social media engagement with conversation-first content
60-minute faster response time to incoming social media messages
Your resource center for everything marketing, customer service, and CX
Live commerce is starting to excite the Retail market, and we’ve been ahead of the game to ensure brands can get the most out of it.
What do people actually expect from their customer service experiences today? Get the latest insights here.
To understand social media's massive business impact today, we need to look back at how we got here in the first place.
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
of US consumers don’t believe they are getting excellent customer service on social media. (Emplifi/Harris Interactive)
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Emplifi CX Cloud
Social Marketing Cloud
Social Commerce Cloud
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