Reduce costs and boost customer satisfaction with a state-of-the-art social care solution that helps you elevate customer experiences more efficiently — right where your customers are.
Leverage the power of easy-to-use, contextual care
Engage directly with customers
Customizable views and fields
Integrated sales support
Increase efficiency with advanced routing
Use the industry-first Platform Intelligence Engine (PIE) to set conditions based on channels, platforms, case fields, or keywords to route the right case to the right advisor and build powerful, lasting business relationships between customers and brand.
Streamline your social customer care process
Prioritize efficient customer care
Access flexible reporting
Reduce case resolution times
Focus on personalized care
Intuitive crisis management tools
The perfect integrations for exceptional customer service
Efficiently manage your customers
Respond quickly to customer inquiries
Ensure data accuracy
Just some of the brands being empowered by Emplifi
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."
Manager of Customer Care
See how your brand's social customer care stacks up
Compare your brand to others in your industry, and get insights on where you can focus your social customer care efforts to stand out from the crowd. Try the Emplifi CX Index today!
Request a personalized demo
See how Emplifi Care can help you elevate the social customer care experience.