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Social Marketing
20,000 brands use Emplifi to power their social media marketing
Social Commerce
Achieve 4x the revenue in half the time
Social Customer Care
Meet the customer in their channel of choice
Service & Agent Case Management
Customizable consumer service
Product Modules
Comprehensive insight on social media analytics
Unified Analytics
AI-driven social content publisher
Publisher
Strengthen customer relationships
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Emplifi Fuel
The only autonomous customer experience platform
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Customer Success Stories
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Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
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Restaurants
Sports
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Higher Education
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Transportation
Government & Non-Profit
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Fashion & Apparel
Beauty & Cosmetics
Automotive
Outpace your competition
We’re recognized as a market leader in innovation and for our drive to give brands all the tools they need.
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Info-Tech Data Quadrant Leader Badge
Forrester names Emplifi a Leader in the Q4 2024 Social Suites
IDC names Emplifi a Leader
G2 recognizes Emplifi as a Leader among enterprise platforms
Emplifi earns 2025 Silver award from the American Business Awards
TrustRadius 2026 Buyer's Choice Award
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Trending insights
AI visibility through social media: How to get your brand cited by AI Overviews and LLMs
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Company Information
About Emplifi
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Get the Report

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

A visual of Emplifi's social media management platform on a laptop

The only unified and scalable social media management platform

Emplifi is built for teams of any size – from one to 1,000. Our modular platform powers social media across all digital touchpoints, unifying your customer engagement efforts and maintaining your brand identity. With solutions tailored for distributed teams, we connect marketing, commerce, and care into one seamless platform.

Get a Demo
Our platform powers more than 22,000 global brands

Increase engagement, efficiency, and revenue with our comprehensive, modular platform

145
Time savings in days
11x
Interactions per 1K followers
50%
Increase in sales from social
2x
Increase in engagement

Discover how Emplifi can transform your social media marketing

Designed for teams of any size, Emplifi unifies social media across all digital touchpoints, streamlining customer engagement and brand consistency in one platform. Discover how it all works in this short video on our full suite of solutions.

Solutions for social media marketing teams

Our products support modern and innovative brands that require comprehensive social media management across a distributed network of contributors who execute marketing strategies at the local, regional, and global levels.

Publishing

Enhance publishing and scheduling workflows with robust permissions and governance controls, while empowering collaboration through AI-assisted publishing tools.

Content Management

Centralize your content management with powerful search capabilities, AI insights, and rule-based labeling to improve content planning, discovery, and analysis.

Community

Simplify communication by unifying your inbox across social and review channels, supported by advanced filtering, sentiment analysis, AI responses, and language detection.

Listening

Gain actionable insights with comprehensive analytics, real-time spike alerts, and seamless care integration by using social media listening to track trends, sentiment, and conversations, ensuring your brand stays proactive across all channels.

UGC

Scale content production by leveraging your happiest customers to help build a library of brand-ready visual content to drive engagement.

Influencers

Leverage Emplifi’s end-to-end influencer management solutions to build brand awareness, amplify your influencer campaigns, and easily track performance.
Discover more
Customer Success Stories

Learn more about the impact of our social media management platform for our customers

cheil & samsung logo
"We needed a tool that could consolidate data from multiple sources into one place, enabling us to generate reports quickly and make informed decisions on the fly. Our previous methods were not sustainable as our client base and reporting needs grew. Emplifi enabled us to create a flawless reporting system that became central to our strategy.”
Mario Ibarra Head of Data Analytics & Performance Marketing at Cheil Chile
Read the full story
"With Emplifi, we’ve been able to set more realistic KPIs, understand different metrics like engagement rate per reach or followers, and optimize campaigns more effectively. The platform has boosted our productivity by 40% by consolidating all data on a single platform, allowing us to pull comprehensive reports with just a few clicks."
Karen Libao Senior Social Media Manager Team Lead, Digitalfarm
Read the full story
"For Bath & Body Works, embracing digital transformation was essential. It’s more than just using technology as a tool. It’s about speaking the language of our times to connect deeply with our customers. It’s the blend of technology and personal touch that defines our customer success experience."
Mahmoud Zammar Marketing Executive, Bath & Body Works
Read the full story
football on a field
"The numbers behind every piece of content or post provides insight into what people are most interested in, which helps us make better, more informed decisions. With Emplifi, we can keep a finger on the pulse of what fans are looking for, what's working, and what's not."
Zach Galia Director of Digital Content, Arizona Cardinals
Read the full story
"We truly view Emplifi as a partner for our success. I appreciate that Emplifi has tailored the technology to work for our needs and processes, versus the other way around."
Curt Thompson Director of Marketing at Jones Soda Co®
Read the full story

Insights from Emplifi

Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.

How restaurant brands grow their social media audience

Six proven ways to drive restaurant social media audience growth: local content kits, fast replies, menu drops, guest photos, reviews and loyalty.
Read more

How CPG brands grow their social media audience

Six CPG social media strategies to grow an audience between shopping trips: everyday content, shelf reviews, fast answers, creators and shared rules.
Read more

New at Emplifi: product updates worth getting excited about

Catch up on the latest Emplifi product updates, including new features and improvements across customer care, social media management, automation,...
Read more

How UGC, ratings, and reviews turn browsers into buyers: a conversion playbook

How to combine UGC, ratings, and reviews on one product page, where to start, and the Emplifi data behind the conversion lift.
Read more

Q3 2026 social media benchmarks: Instagram engagement climbs, shares rank No. 2

Q3 2026 social media benchmarks: Instagram engagement per impression up 68% worldwide and 97% in the US; shares rank No. 2 behind likes.
Read more

AI chatbots for social customer care: how to deploy them without harming CX

Most consumers today want the ability to find answers to their own questions as opposed to contacting your customer care team every time. A strong...
Read more

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
Get a demo

Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.

Gartner Logo
Info-Tech Data Quadrant Leader Badge
Emplifi earns Martech Breakthrough Award 2026
TrustRadius 2026 Buyer's Choice Award
Forrester names Emplifi a Leader in the Q4 2024 Social Suites
Forrester names Emplifi a Customer Favorite in the Q4 2024 Social Suites
IDC names Emplifi a Leader
G2 recognizes Emplifi as a Leader among enterprise platforms
G2 recognizes Emplifi as an enterprise platform with the easiest set-up
Emplifi earns 2025 Silver award from the American Business Awards