Elevate agent-customer interactions with advanced CX analytics

Gain access to deeper insights and dynamic reporting

Emplifi - Omnichannel CX Analytics Solution

Be empowered to get the CX data you want, and how you want it. Gain access to over 200+ standard data fields, create custom data sets for your different internal business needs, and even have the option to view your data through native dashboards or in your favorite business intelligence tools.

Better “share the load” across your channels and teams

Emplifi - Omnichannel CX Analytics

Learn how you can optimize your service operations

Emplifi - Omnichannel CX Analytics

Get insights to boost productivity and quality

Emplifi Customer Intelligence Solution - Flexible reporting in one click

Enrich your CX analytics with additional data sources

Emplifi Influencer Marketing Optimization Solution - Integrated Influencer Campaign Management

Pull data from the Emplifi platform

Import from other data sources

Just some of the brands empowered by Emplifi Service Cloud

  • Audi logo
  • The Cheesecake Factory logo
  • Delta-260x173
  • Dine Brands Global logo
  • Land O'Lakes Logo
  • Mercedes-Benz Logo

Request a personalized demo

See how Emplifi's CX analytics solutions can help you elevate your customer care experiences.
Request a Personalized Demo of Emplifi Service Cloud

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us