Exploring Knowledge Summer Session - Knowledge Optimization & Where to Start

Emplifi Knowledge Summer Webinar Series

This summer, we’re running a four-part webinar series designed to help Emplifi customers get more value from their knowledge operations — from structuring content to improving how agents find and use it every day.

June 10 | Knowledge Optimization – Where to Start

The first session in the series is a great place to begin: figuring out where your knowledge setup is working, and where it isn’t.

In this 60-minute webinar, you’ll learn how to structure and deliver knowledge effectively so your agents can access the right information at the right time. We’ll walk through practical approaches you can apply immediately, whether you’re starting fresh or refining what you already have.

What you’ll take away:

• A clearer picture of what good knowledge structure looks like
• Practical steps to improve how content is organized and delivered
• A starting point for ongoing optimization