Embrace omnichannel customer service with Emplifi Service Cloud

Customer Service Cloud Product

Provide instant service with live chat software

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Live chat without the complexity and training

Multi-channel live chat experiences

A seamless experience for agents

Connect with customers over text with SMS customer service

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Effortless real-time support

Instant responses to any customer question

Easy exchange of multimedia files

Deliver fast, consistent omnichannel customer experiences

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A way to meet and exceed customer expectations

Building loyalty and lifetime value

Integrated case histories

Capture contact details with interactive web forms

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Friendly and engaging customer service

Automatic routing of cases

No more manual data entry

Implement the best social media customer service

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Real-time monitoring across social channels

Valuable brand insights

Social content metrics to inform care decisions

Request a personalized demo

Power great customer service and care experiences. See how Emplifi Service Cloud can help.
Request a Personalized Demo of Emplifi Service Cloud

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us