Embrace omnichannel customer service with Emplifi Service Cloud

Provide instant service with live chat software

Live chat without the complexity and training

Multi-channel live chat experiences

A seamless experience for agents

Connect with customers over text with SMS customer service

Effortless real-time support

Instant responses to any customer question

Easy exchange of multimedia files

Deliver fast, consistent omnichannel customer experiences

A way to meet and exceed customer expectations

Building loyalty and lifetime value

Integrated case histories

Capture contact details with interactive web forms

Friendly and engaging customer service

Automatic routing of cases

No more manual data entry

Implement the best social media customer service

Real-time monitoring across social channels

Valuable brand insights

Social content metrics to inform care decisions

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.

Just some of the awards in our trophy case

Social Marketing Cloud (Socialbakers)
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent