Embrace omnichannel customer service with Emplifi Service Cloud

Customer Service Cloud Product

Provide instant service with live chat software

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Live chat without the complexity and training

Multi-channel live chat experiences

A seamless experience for agents

Connect with customers over text with SMS customer service

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Effortless real-time support

Instant responses to any customer question

Easy exchange of multimedia files

Deliver fast, consistent omnichannel customer experiences

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A way to meet and exceed customer expectations

Building loyalty and lifetime value

Integrated case histories

Capture contact details with interactive web forms

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Friendly and engaging customer service

Automatic routing of cases

No more manual data entry

Implement the best social media customer service

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Real-time monitoring across social channels

Valuable brand insights

Social content metrics to inform care decisions

Request a personalized demo

Power great customer service and care experiences. See how Emplifi Service Cloud can help.
Request a Personalized Demo of Emplifi Service Cloud

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023