Build exceptional social media customer service experiences

Meet customers on their preferred channel while driving seamless social media customer service backed by unparalleled customer intelligence.

Social Care

Optimize social customer care across every brand, region, and service team – with comprehensive case management that keeps each team focused on their own cases while corporate maintains full visibility and continuity across all of them. Easily route, open, track, and resolve inquiries across social and review channels using intuitive tools.

Advanced automation

Streamline every step of your care workflow with automated assignments and case status updates — scoped to the right team, every time.

Third-party integrations

Effortlessly collaborate with CRM users to seamlessly escalate cases with complete context and data.

Integrated Listening

Respond proactively not only to engagement with your brand but also to community issues with real-time monitoring.

Governance

Manage permissions, SLAs, and audit trails at the team level — each group operates within their own scope, with corporate oversight built in.

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Chatbot

Empower your customers with 24/7 support powered by Emplifi’s chatbot. From answering frequently asked questions and gathering leads to streamlining shopping, Emplifi’s chatbot improves customer engagement through personalized interactions, driving higher satisfaction and loyalty.

Omnichannel

Launch across your website, social media, and other digital touchpoints for a seamless user experience.

Escalate to live agents

Automated routing allows customers to escalate to a live agent or subject matter expert, and continue the conversation right where it left off.

Personalized

Answer questions, activate surveys, share order info, or provide goodwill with automated responses tailored to your brand's voice, tone, and languages.

Instant answers

Lighten your workload with AI that helps you create consistent, branded responses while maintaining full control over communication.

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Listening

Gain insights with social listening to support immediate actions and strategic decisions, using the social data needed to protect brand reputation, drive business success, and create engaging social experiences.

Actionable Responses

Quickly respond to mentions from social listening users, ensuring timely and effective customer engagement.

AI-Driven Insights

Dive deeper into actionable insights from social listening data, enabling more effective strategy adjustments.

Real-Time Monitoring

Emplifi offers real-time monitoring and alerts for critical social conversations, enabling swift responses to emerging issues.

Comprehensive Audience Insights

Access powerful visualizations and unified views of social listening data through intuitive, customizable dashboards, providing a complete picture of your audience across all channels.

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Voice of the Customer

Emplifi Voice of Customer (VoC) enables brands to truly understand customers' needs, perceptions, and expectations with innovative survey management tools, helping make faster, more informed decisions by identifying trends, correcting issues, and tracking audience shifts.

Complete customer journey

Better understand your customer’s digital customer experience across web, social, and other digital properties.

Proactive Survey Alerts

Receive alerts for highly turbulent survey response data to swiftly address potential customer issues.

Seamless integration

Easily share VoC surveys from chatbot or from Emplifi products like Community and Care.

Customizable Surveys

Benefit from out-of-the-box, self-service surveys that are fully customizable to meet your specific research needs.

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Advanced Reporting

Unlock unique insights across every brand, region, and team — and give leadership the enterprise-wide view to adapt and evolve strategy at every level.

Detailed data analysis

iew performance metrics in aggregate or broken down by case, agent, team, brand, or region.

Actionable insights

Understand how topics, issue types, and product trends change over time to make informed decisions and drive strategy.

Cross-platform insights

Easily aggregate and compare data across multiple touchpoints to better understand your customers.

User-friendly

Make reporting easy, for anyone in your organization, with intuitive dashboards and visualizations that can be easily scheduled to your inbox.

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What our clients say

Read all customer stories

Emplifi has made life a lot easier. The whole process has been smooth, from working with our wonderful customer success manager, to implementing and managing the tool, the Emplifi team was available, responsive, and knowledgable.

Alex Bresette Director of Guest Relations

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"Emplifi gave us the tools we needed to understand the full scope of our customer interactions. We could sort through the noise, identify the most pressing concerns, and ensure that our customers felt heard and valued. Without Emplifi, handling this situation would have been far more challenging."

Ana Marín Head of Content Marketing, Coppel

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"Emplifi and its team are not just a customer experience platform to us. They have become an integral part of our organization, always ready to provide assistance, guidance, and support."

Antonio Pedrazzini Digital Marketing Manager, Del Sol - Woolworth

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"The ease of the integration for our team to send the coupons out in a couple of clicks and it’s in the hands of the drinkers instantly. We’ve seen our customers use the digital card within the same day they have received it. It’s crazy fast and it’s been so successful for us and our drinkers."

Erik Neumann Consumer Relations Manager, Boston Beer

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"With the Emplifi CRM system we moved from a manual environment to an automatic, completely integrated platform that has massively decreased our handling time. Thanks to the response generation functionality, we no longer need to produce and match mailing labels, allowing us to respond to customers more efficiently."

Kenna Hess Manager of Consumer Relations, Bush’s Best

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"We can manage all our channels from one place. And multiple people from different teams can access and centralize everything."

Sofia Giordano Digital Marketing Analyst at Grupo Petersen

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Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
A benchmark of how your brand performs against peers in your industry
A partner who understands your business, and 22,000 others
A concrete action plan to go from disjointed teams to A-CX

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Social Customer Service Platform

Build exceptional social media customer service experiences

Easy onboarding

Double efficiency

Decrease average handling time

Increase customer satisfaction

Social Care

Advanced automation

Third-party integrations

Integrated Listening

Governance

What our clients say

Maximize impact and revenue with an all-in-one social media solution

Insights from Emplifi

2026 Global Football Tournament social media trends

Automation vs. autonomy: The CX leader's guide to AI maturity

[Infographic] How consumers research products in 2026 (and what it means for your brand)

How AI agents are reshaping the future of Autonomous CX

How to manage social media accounts at enterprise scale (without losing control)

How boosted and organic content drive different results for beauty brands on TikTok

Ready to fuel your teams with A-CX?

What can you expect?

Outpace your competition with easy-to-use, innovative solutions

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