Embrace omnichannel customer service with Emplifi Service Cloud

Provide instant service with live chat software

Live chat without the complexity and training

Multi-channel live chat experiences

A seamless experience for agents

Connect with customers over text with SMS customer service

Effortless real-time support

Instant responses to any customer question

Easy exchange of multimedia files

Deliver fast, consistent omnichannel customer experiences

A way to meet and exceed customer expectations

Building loyalty and lifetime value

Integrated case histories

Capture contact details with interactive web forms

Friendly and engaging customer service

Automatic routing of cases

No more manual data entry

Implement the best social media customer service

Real-time monitoring across social channels

Valuable brand insights

Social content metrics to inform care decisions

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.

Just some of our recent awards

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: High Performer Enterprise - Winter 2021) - VoC
Award - Service Cloud (G2: High Performer - Winter 2021) - VoC
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot