Better understand your audience and improve customer experiences

Customer intelligence solutions for marketing organizations

Emplifi Customer Intelligence Solution

With Emplifi's customer intelligence solutions, gain real-time insights that give you a better understanding of your target audience, and use these insights to create more effective marketing strategies, improve customer experiences, and drive better business decisions.

Keep a pulse on your brand’s reputation

Emplifi Customer Intelligence Solution - Keep a pulse on your brand's reputation

Route customer messages to the right teams

Emplifi Customer Intelligence Solution - Route customer messages to the right teams

Better understand your audiences using the power of AI

Emplifi Customer Intelligence Solution - Better understand your audiences using AI

Flexible reporting in one click

Emplifi Customer Intelligence Solution - Flexible reporting in one click

Collect feedback, anywhere your customers are

Emplifi Customer Intelligence Solution - Collect feedback anywhere

Just some of the brands being empowered by the Emplifi Social Marketing Cloud

  • Vivo Logo
  • Domino's logo
  • Benefit Cosmetics logo
  • ASUS logo
  • Miele logo
  • Hardee's logo

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See how Emplifi’s customer intelligence solutions can help power your marketing CX strategies.
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Emplifi resources you might find interesting
Forrester Consulting Study: Social Marketing Leaders Are In Critical Need of Integrated Data and Agile Technology
Elevate your social media strategy in 2023 with this commissioned Forrester Consulting study conducted on behalf of Emplifi that looks at the top challenges marketing leaders are experiencing, and how they are prioritizing to tackle those challenges.
How to use AI marketing tools to increase efficiency and boost results
AI marketing will reframe processes and people with the rise of platforms like ChatGPT. Explore how breakthroughs like generative AI can integrate and augment your marketing teams.
Emplifi CX Index: Our 3 social media predictions for 2023
What can we expect over the coming months based on the latest insights from the Emplifi CX Index? We dive deeper into three key predictions every social media manager should know today.

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023