Boost CSAT and shrink costs with digital self service
Help customers help themselves with AI-powered chatbots
Go beyond web-based chatbots and extend your investment to provide digital self-service in flexible, innovative ways, from messenger bots that send recurring notifications, to mobile app bots, all the way to voice-based virtual assistants.
Increase operational efficiency, and boost call and digital deflection
Support service, care, and commerce with conversational AI
Digital-first brands leverage messenger apps, powered by bots
Multi-lingual support across channels
"I was looking for an alternative and interactive way for consumers to self-serve. Emplifi chatbot can answer many of our FAQ’s and provide links to different pages within our website, including links to SmartLabel and even a link to our Blue Diamond Amazon page."
Consumer Advocacy Manager
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See how Emplifi can help you boost CSAT using AI chatbots and digital self-service.
Emplifi resources you might find interesting
12 chatbot benefits that make them a win-win for you and your customers
What makes them so useful — for both them and their customers — when implemented correctly? Here's what you need to know, plus get a useful resource as you explore your next steps.
Bots: The top 3 things you should consider to deliver next-level CX
Digital self-service remains a top CX priority for both customers and brands. So, what should you look for when launching a bot for the first time, or refreshing your bot strategy?
The Total Economic Impact (TEI) of Astute Bot (now Emplifi Bot)
Emplifi commissioned Forrester Consulting to examine the potential return businesses may realize with Astute Bot (now Emplifi Bot). Learn how it helped a retailer achieve 301% ROI, $200K+ in new sales, and higher customer satisfaction.