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$2 million+ saved in support and operations costs
8M+ impressions and 8,000 new followers with just one Tweet, thanks to social listening and spike alerts
100% increase in the amount of customer reviews collected
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Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.
Get up to speed on the latest trends, tips, and best practices to power your CX strategy.
A space for our community to get the latest insights — directly from experts in the Emplifi community.
Digital and social voice of customer (VoC) surveys remain the most efficient and cost-effective way to gather customer feedback. With Emplifi VoC, you can even go beyond just service center surveys — Gain insights on everything from your website UI and product capabilities, to conversion gaps in the buyer journey, all the way to market research trends.
Supervisor of Digital Marketing and Customer Relationship Mgmt