Collect customer feedback with voice of customer solutions

Digital and social voice of customer (VoC) surveys remain the most efficient and cost-effective way to gather customer feedback. With Emplifi VoC, you can even go beyond just service center surveys — Gain insights on everything from your website UI and product capabilities, to conversion gaps in the buyer journey, all the way to market research trends.

"Within hours of having a hypothesis about a problem, we’re able to identify the issue quickly and get the information into the right hands to fix the problem—instead of taking much longer to form a focus group."

Mercedes-Benz

Craig Chaplick

Supervisor of Digital Marketing and Customer Relationship Mgmt

For Social Marketing Leaders

For Commerce Leaders

For Customer Care Leaders

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Delta Air Lines

Hardee's

Stanley

Emplifi Webinars

Emplifi Blog

Community Corner

Get started

Privacy and legal

Truly know your customers with Voice of Customer (VoC) solutions

Gain an immediate 360° view of your customers

Easily create, publish, collect, and analyze feedback

Streamline the customer feedback analysis process

Get complete flexibility around the BI tools you use

Collect, process, and store customer feedback with confidence

Request a personalized demo

Just some of our recent awards