Social customer care made to create meaningful connections

Emplifi’s Care solution offers social customer care through channels such as Youtube, Instagram, LinkedIn, Facebook, X, WhatsApp, TikTok, and Google Business Profiles. You can also integrate Care with your CRM of choice, such as Salesforce.

By leveraging advanced analytics, AI-driven insights, and smart workflows, our Care product can help you anticipate customer needs and respond proactively to mitigate issues before they become too complicated. Complete customer history and sentiment analysis helps agents address concerns quickly to enhance satisfaction and loyalty.

Yes, Emplifi Care supports over 100 languages. While automatic translation is available, we recommend assigning agents who can speak the native language for optimal case handling.

While the list of available features is long, some key components include a unified inbox for open cases, automated workflows and escalation rules for agent assignments, sentiment analysis to address urgent messages, case status tracking, seamless escalation to CRMs, and customizable responses. These are coupled with deep insights and reporting to provide customers with positive experiences at all times.

Our customer care solution is designed for brands of all sizes and industries who want to prioritize delivering exceptional customer experiences. Streamline customer interactions or manage high volumes of inquiries with a platform created to enhance efficiency and ensure consistency. This solution is particularly valuable for organizations that need multi-channel customer support with actionable insights into customer behavior.