Social listening, seamlessly integrated throughout your workflow

Emplifi social Listening integrates seamlessly into Community, Care, and Content, so that you can get the most out of your listening queries from every facet of the platform without dealing with a long setup process.

Our social listening tool analyzes every major social channel, including X, Facebook, Instagram, news outlets, Youtube, forums, and blogs.

You can access a wide breadth of insights, from interactions and potential impressions, to positive and negative sentiments across every platform, and even competitive metrics and multicomparisons that help you benchmark success. You can also track trends, identify key topics or spikes, and dive deep into audience insights to enhance your ICP.

Yes. With the help of AI-powered, customizable listening queries, our social Listening will pick up on keywords from over 100 languages.

With our social Listening tool, you can create Spike Alert rules that include keywords and sentiment filters that allow you and your team to focus on the most important issues immediately. Get instant notifications via email and in the Emplifi platform when spikes arise.

Social listening tools are incredibly important to a wide range of teams. For marketing, listening offers the opportunity to build out consumer research, planning, analysis, and continued social strategy. For care teams, listening helps users hone in on engagement, crisis management, and customer feedback.