NEW YORK, February 19, 2026 — Emplifi, a leading autonomous CX platform, today released its 2026 Social Media Benchmark Report, revealing key performance data based on the tens of thousands of global brands that leverage Emplifi solutions for their social media marketing and customer experience strategies.
According to Emplifi’s data, TikTok saw median follower counts for brands increase 200% year-over-year in 2025, generating the highest levels of follower growth and engagement for brands. Not only did TikTok lead in median follower growth, but it also generated twice the median interactions of Instagram and 20-times the median interactions on Facebook.
LinkedIn also showed strong, targeted growth, with double-digit median follower gains associated with professional, employer-branding and thought leadership use cases. Instagram and Facebook continue to provide consistent, predictable reach, however, Instagram median follower growth for brands remained steady with mid-single digit growth, while Facebook follower growth was flat.
“This year’s benchmark data shows that social media performance is becoming increasingly platform-specific,” said Susan Ganeshan, CMO, Emplifi. “Each channel is rewarding different content formats and audience behaviors. The brands that see the strongest results are optimizing their strategies to match how people engage on each platform.”
Emplifi’s data makes it clear that performance trends are diverging at an accelerated pace as social media apps continue to evolve—making it more important for brands to continuously connect with their target audiences with a drumbeat of always-on messaging. In fact, according to EMARKETER, social media marketers report that “the ability to reach their target audience” was their top challenge last year, more so than keeping up with content trends, calculating ROAS, or managing campaigns across channels.
Emplifi’s Social Media Benchmark report takes a deep dive into brand performance data across social media platforms. In addition to follower growth findings, the full report includes data on engagement trends, content format performance, video insights, and ad spend across social platforms. Here are the highlights:
Engagement Across Social Media Platforms
Facebook and Instagram Content Performance
Social Media Ad Spend
“One of the clearest signals in this year’s report is that TikTok rewards commitment. The brands seeing the biggest gains are the ones that treat it as a core channel—not a side experiment,” said Ganeshan. “But at the same time, our data shows Facebook and Instagram remain essential for steady reach. This creates an opportunity for marketers to drive impact on each platform, and align strategy accordingly.”
About Emplifi
Emplifi is the only Autonomous CX platform unifying AI powered social media management, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
Jordan Lukes
Corporate Communications Director, Emplifi
jordan.lukes@emplifi.io
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