Emplifi is there to help you take on any marketing, commerce, or care challenge with confidence.Learn More
Emplifi gives you everything a modern enterprise needs to close the CX gap.Learn More
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.Learn More
$2 million+ saved in support and operations costs
8M+ impressions and 8,000 new followers with just one Tweet, thanks to social listening and spike alerts
36% spent more by customers on average vs. their typical online conversion rates
Your resource center for everything social marketing, commerce, and customer careLearn More
Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.
Get up to speed on the latest trends, tips, and best practices to power your CX strategy.
A space for our community to get the latest insights — directly from experts in the Emplifi community.
By aggregating and analyzing data from agent cases, bot conversations, voice of customer (VoC) feedback, and social listening tools (among others), Emplifi provides the timely insights you need to quickly identify problems as they emerge. Plus, leverage automated tools to deal with them promptly, and deflect calls to your service center when possible to support your agents during difficult times.