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Strengthen your reputation and crisis management efforts

Prepare internal teams and inform customers with accuracy and speed

Emplifi Crisis Management Solution

By aggregating and analyzing data from agent cases, bot conversations, voice of customer (VoC) feedback, and social listening tools (among others), Emplifi provides the timely insights you need to quickly identify problems as they emerge. Plus, leverage automated tools to deal with them promptly, and deflect calls to your service center when possible to support your agents during difficult times.

Keep your business operational and customers informed

Emplifi Crisis Management Solution - Keep business operational and customers informed

Deliver consistent and accurate information from a centralized knowledge base

Emplifi Crisis Management Solution - Centralized knowledge base

Always stay in tune with your consumers with voice of customer (VoC) surveys

Emplifi Crisis Management Solution - Stay in tune with voice of customer surveys

Manage, monitor, listen, and learn with social listening and Unified Analytics

Emplifi Crisis Management Solution - Manage, monitor, listen, and learn with social listening and unified analytics

Provide live agents with next best actions during tenuous circumstances

Emplifi Crisis Management Solution - Next best actions

Request a personalized demo

See how Emplifi can help you solidify your brand’s crisis management efforts.
Request a Personalized Demo of Emplifi Service Cloud

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