Emplifi Knowledge Hero


Resolve issues quickly with Emplifi's customer service knowledge management solution

Emplifi Knowledge pulls together product information, FAQs, scripts, processes, policies, and other answers, all within our customer engagement platform, enhancing consistency, clarity, and speed.

Resolve cases faster with a service knowledge base

knowledge management solution for call centers

The most efficient agent assist

A thorough audit trail for service cases

Your CX strategy, fine-tuned

The foundation for service chatbot and case management information

call center agents at work

Centralized content repository

Single source of truth

Optimized agent onboarding

Just some of the brands being empowered by Emplifi

  • Delta-260x173
  • Domino's logo
  • Bush Brothers & Co Logo
  • Dine Brands Global logo
  • B&G Foods Logo
  • The Cheesecake Factory logo
  • Famous Brands International logo

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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023