Emplifi Knowledge Hero


Resolve issues quickly with Emplifi's agent knowledge management solution

Emplifi Knowledge pulls together product information, FAQs, scripts, processes, policies, and other answers, all within our customer engagement platform, enhancing consistency, clarity, and speed.

Resolve cases faster with a service knowledge base

Emplifi Knowledge

The most efficient agent assist

A thorough audit trail

Your CX strategy, fine-tuned

The foundation for bot and case management information

Emplifi Knowledge

Centralized content repository

Single source of truth

Optimized agent onboarding

Just some of the brands being empowered by Emplifi

  • Domino's logo
  • Dine Brands Global Logo
  • B&G Foods Logo
  • The Cheesecake Factory logo

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Just some of our recent awards

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Award - The Sammy 2022
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot