Resolve issues quickly with Emplifi's agent knowledge management solution

Customer Service Cloud Product

Resolve cases faster with a service knowledge base

Happy Agent

The most efficient agent assist

Your CX strategy, fine-tuned

A thorough audit trail

Fuel your case management with relevant content

Happy Agent Looking away

Centralized content repository

Single source of the truth

Optimized agent onboarding

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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot