2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Jordan Lukes

Director of Content and Corporate Marketing

Jordan Lukes is Director of Corporate Marketing and Content at Emplifi, where she leads storytelling, brand voice, and corporate communications strategies. With deep expertise in content marketing, social media, and internal communications, she blends creativity with data-driven insight to craft content that resonates. Outside of work, Jordan is an avid traveler and lifelong storyteller.

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Recent articles written by Jordan

[Infographic] When Do Consumers Start Holiday Shopping?

Discover key insights from Emplifi's Peak Season Consumer Survey infographic and learn when shoppers start buying, what influences purchases, and how...

Social media content calendar

Free 2026 social media content calendar template and 12-month editorial plan for teams that need one source of truth for publishing, approvals, and...

How to check if an influencer has fake followers and what to do at enterprise level

Learn how to spot fake followers manually, why creator fraud becomes a commerce problem at scale, and how Emplifi Fuel connects fraud screening to...

[Infographic] Customer service is where brand trust is won or lost

Emplifi's 2026 consumer survey shows how fast, human, flexible customer service directly shapes brand authenticity, loyalty, and churn. See the data.

Social media updates for 2026: What you need to know

As we move into 2026, platforms continue evolving with new features, policy shifts, and tech improvements that affect users, creators, and brands...

Top 10 Hootsuite alternatives for social media management

Hootsuite has been a staple in social media management for over a decade. It’s widely recognized for helping teams schedule content, manage...

15 marketers with diverse voices to follow on social media in 2026

Looking for diverse voices to follow? Here's a list of 15 LGBTQ+ marketers you should have on your radar.

The 2026 Enterprise Guide to Agentic Social Media Strategy

Learn the essentials of social media management with Emplifi’s comprehensive guide. Manage your brand’s social presence like a pro in no time.

Ugc takes the lead: what Q1 2026 reveals about social media performance

AI customer service offers a way to predict and meet consumer needs, sometimes even before they ask. Learn five ways can it help you.

Agentic AI for customer experience: 6 real-world use cases

For the past few years, most conversations about AI in customer experience have focused on generating better responses, faster content, and smarter...

Autonomous CX: How agentic AI is replacing legacy enterprise support

Autonomous CX uses agentic AI to anticipate customer needs, resolve issues proactively, and unify marketing, commerce, and care. Learn how it works...

How to create a social media strategy for beauty and cosmetics brands

Social media is the beating heart of the beauty and cosmetics industry. Here’s how to create a beauty social media strategy that drives engagement,...