Customer Success Stories

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Media & Entertainment

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Retail & eCommerce

Social media marketing for retail and eCommerce

Emplifi’s powerful suite of social media marketing and commerce tools empowers retail and eCommerce brands to captivate buyers with engaging content and seamless shopping experiences.

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Maximize impact and revenue with an all-in-one social media solution

Increase average order value by 140%

Retail brands using Emplifi's eCommerce solutions create authentic shoppable experiences, leading to significant increases in average order value.

Boost conversion rates by 1.6x

Emplifi's comprehensive marketing tools empower retail and eCommerce companies to achieve a 1.6x increase in conversions, driving greater sales and revenue.

Enhance site repeat visits by 5.5x

Retail and eCommerce brands experience a 5.5x increase in site repeat visits and foster greater customer loyalty by using engaging and authentic social content with Emplifi.

Increase engagement by 2x

Retail and eCommerce businesses using Emplifi's platform experience a 2x increase in engagement on social media, creating more meaningful interactions with their audience.

"For Bath & Body Works, embracing digital transformation was essential. It’s more than just using technology as a tool. It’s about speaking the language of our times to connect deeply with our customers. It’s the blend of technology and personal touch that defines our customer success experience."

Mahmoud Zammar Marketing Executive, Bath & Body Works

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"Being able to use technology that allows customers to experience that and see it is just a big advantage for us on the website in order to help find the right product for the customer and get them to convert."

Graham Wilson Director of Digital and Omni Channel, Bensons for Beds

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"We were looking for a solutions provider that could be more than just a vendor—someone who could help us grow the business and be a true strategic partner. Emplifi really appealed to us because they built a relationship and then gave us the tools to do just that."

Tamara Pircz Senior Director of eCommerce, Vitamin Shoppe

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Gain shopper insights

Consolidate all reporting into one platform, and gain a holistic view that empowers your marketing, commerce, care, and customer experience teams.

Cross-platform insights

Easily aggregate and compare data across multiple touchpoints to better understand your customers.

Flexible analysis

Gain a holistic view or drill down into campaigns and topics that align with your business goals for powerful analysis.

Collaborative views

Create customized views specific to each team's needs, while maintaining enterprise-grade governance.

User-friendly

Simplify reporting with intuitive dashboards, visualizations, and reports that you can easily schedule to your inbox.

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Scale social proof

Transform your brand voice into a chorus with authentic content from your customers. Let them speak for you as brand ambassadors for your products or services.

AI-powered

Harness image recognition to easily tag products and sort media.

Integrated

Effortlessly distribute UGC across your social channels using our Emplifi Publisher integration.

Lightning-fast

Lightweight widgets ensure minimal impact on page-load times.

Easy set-up

Effortlessly tailor the style and design of your galleries to seamlessly match your site.

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Streamline content management

Maximize performance, streamline collaboration, and enhance efficiency with advanced social publishing and scheduling. Use collaborative tools to support seamless teamwork, while robust permission and governance management ensures control and compliance.

Omnichannel

Customize and schedule posts for seven social networks simultaneously, with different content and timing for each channel.

AI-powered

Leverage generative AI that learns from your brand voice to craft engaging, on-brand social media copy, boosting efficiency and consistency in the content-creation process.

content management

Create customized views specific to each team's needs, while maintaining enterprise-grade governance.

Link in bio management

Drive conversions with dynamic microsites, available across multiple social media sites, seamlessly integrated into your workflow.

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Care for your community

Streamline and scale customer care with comprehensive case management that enables you to manage public and private messages without losing continuity. Effortlessly route, open, track, and resolve inquiries across social and review channels using intuitive, user-friendly tools.

Advanced automation

Optimize every step of your customer care workflow with automation for assignments and case status.

EASY ONBOARDING

Onboard in days, not months, with Emplifi’s user-friendly solutions that enable easy setup and eliminate the heavy lift for IT.

Third-party integrations

Effortlessly collaborate with CRM users, seamlessly escalating cases with complete context and data.

governance

Manage permissions, SLAs, audit trails, agent views, case information, and attributes with ease.

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Ready to transform your social media efforts?

Emplifi helps boost efficiency, increase revenue, and scale your social media — whether you have a small team or a complex product. Want to see how? Let’s talk today.

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What can you expect?

A partner who cares about your strategy and objectives
Live demo showing how we differentiate from the pack
No pressure, just advice

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Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.