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Emplifi COMPANY OVERVIEW

The Leading Autonomous CX Platform for Social Marketing, Commerce, and Care

Join 20,000+ global brands using Emplifi to orchestrate seamless customer journeys. Powered by Fuel AI, our Autonomous CX platform unifies your social marketing, commerce, and customer care data to deliver personalized experiences at scale, turning every touchpoint into a competitive advantage.

Built on more than 5T of data, we’re recognized as a leader by top industry analysts.

About Emplifi

Emplifi by the numbers

20,000

Global Brands using our Autonomous CX technology

4 Billion

Monthly Interactions: Managed by our unified social marketing and care platform

30+

Years of combined experience serving our legacy brands

50+

AI products and features built in-house to empower our customers

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MISSION

Emplifi delivers growth, increased sales, and improved loyalty

We power exceptional digital customer experiences that increase revenue, build loyalty, and deliver actionable insights via a unified and comprehensive social platform. Want to learn how we do it?

Social Marketing

Unlock growth with AI-powered social media management

Social Marketing

Social Commerce

Maximize revenue with social commerce

Social Commerce

Social Customer Care

Build exceptional customer experiences across every touchpoint

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Service Management

Simplify the complexities of consumer service

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COMPANY HISTORY

Learn how Emplifi has helped brands build digital experiences for 30+ years

Our journey started in 1995, and as the modern customer experience evolved, so did we. Discover more about our history in this short video highlighting our three decades of experience.

Explore our trends and insights

Learn more about our latest thought leadership, insights, and company news to inform your social marketing, commerce, or care strategy.

Resource Center

Discover the latest social media marketing, social commerce, and customer care trends that could impact your brand.

Press

Read the latest news, announcements, and product updates from Emplifi.

Webinars

Review our slate of insightful webinars or watch one on-demand to hear insights from our experts, partners, and customers.

Pronto para impulsionar sua experiência do cliente em redes sociais?

Descubra como a Emplifi aumenta a eficiência, gera mais receita e escala a gestão de redes sociais, seja com uma equipe pequena ou uma operação complexa.