Use Case Solutions

Emplifi named a leader in The Forrester Wave Social Suites. Access the report.

20,000+ brands trust Emplifi

Solutions for social marketing leaders

Create, research, schedule, and publish across all major social channels at scale.

Easily seek permission and distribute UGC and customer ratings and reviews across multiple touchpoints.

Easily discover, vet, and manage top influencers, and track the true ROI of your campaigns.

Identify industry gaps, improve brand health, and create engaging social experiences.

Create more effective marketing strategies, improve customer experiences, and drive better business decisions.

Easily rank and compare your brand's performance against others with historical data and value-driven metrics.

Solutions for commerce leaders

Accelerate discovery, consideration, and conversion across product-tagged galleries on your digital channels.

Accelerate discovery, consideration, and conversion across product-tagged galleries on your digital channels.

Help customers connect, engage, and purchase with more informed knowledge — leading to fewer returns and higher sales.

Connect with a large audience, drive engagement, and seamlessly break out into one-to-one calls.

Through one-to-one or one-to-many video calls, sell more by reducing cart abandonment rates and taking customers from browsing to buying.

Solutions for customer care leaders

Provide digital self-service in flexible, innovative ways, from mobile app bots all the way to voice-based virtual assistants.

Enable your agents to capture the information and context they need to respond to customers in a range of formats and channels.

Quickly identify problems as they emerge, leverage automated tools to deal with them promptly, and deflect calls to your service center when possible.

Gain insights on everything from your website UI and product capabilities, all the way to market research trends.

Track your customer experience (CX) KPIs and monitor the performance of your agents — and the goods and services they support.

Take on any marketing, commerce, or care challenge with confidence.

20,000+ brands trust Emplifi

Solutions for social marketing leaders

Emplifi Social

Content velocity and visibility

Influencer marketing optimization

Brand reputation management

Customer intelligence

Competitive benchmarking

Solutions for commerce leaders

Shoppable UGC

Ratings and reviews syndication

One-to-one livestream video

One-to-many livestream shopping

Dark store optimization

Solutions for customer care leaders

Digital customer self-service

Case management efficiency

Crisis management

Voice of Customer collection

Advanced CX analytics

Outpace your competition with easy-to-use, innovative solutions

Don’t just take our word for it

Community management

Powerful analytics

Influencer marketing

Customer ratings and reviews

User-generated content (UGC)

Live video shopping and care

Case management

Voice of the Customer (VoC)

More Emplifi news and press releases

Emplifi Earns Nine 2024 Top Rated Awards From TrustRadius

Emplifi Names Veteran Marketing Leader Susan Ganeshan as Its New CMO

Emplifi Rolls Out 10 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

Emplifi Reveals Instagram and TikTok Generated Highest Level of Organic Interactions for Brands in Latest Social Media Benchmarks Report

Emplifi Helps Dine Brands Global Reduce Direct Message Response Times and Integrate Google Reviews

Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode

Emplifi Recognized Among Notable Vendors in Social Suite Landscape Report by Independent Research Firm

Emplifi Social Marketing Cloud Recognized by TrustRadius ‘Best Of’ Awards 2023

Emplifi releases product innovations for the holiday season; ahead of 2024 commerce technology assessments

Emplifi Social Commerce Cloud Helps Brands Make Social More Shoppable, Combining Social and Ecommerce Strategies To Drive Revenue

Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi AI Composer Wins Top Honors as "Best Text Generative AI Solution" in 2023 Artificial Intelligence Breakthrough Awards

Ready to transform your social media efforts?

What can you expect?

Outpace your competition with easy-to-use, innovative solutions