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USE CASE SOLUTIONS

Take on any marketing, commerce, or care challenge with confidence.

Emplifi's solutions are designed to empower you and your team to tackle any number of use cases and surpass your KPIs.

20,000+ brands trust Emplifi

  • Audi logo
  • Domino's logo
  • Delta-260x173
  • Bath-and-Body-Works-625x417
  • Miele logo
  • Kimpton Hotels & Restaurants

Solutions for social marketing leaders

Emplifi Social

Emplifi Social

Create, research, schedule, and publish across all major social channels at scale.
Content Velocity and Visibility

Content velocity and visibility

Easily seek permission and distribute UGC and customer ratings and reviews across multiple touchpoints.
Influencer Marketing Optimization

Influencer marketing optimization

Easily discover, vet, and manage top influencers, and track the true ROI of your campaigns.
Brand Reputation Management

Brand reputation management

Identify industry gaps, improve brand health, and create engaging social experiences.
Customer Intelligence

Customer intelligence

Create more effective marketing strategies, improve customer experiences, and drive better business decisions.
Competitive Benchmarking

Competitive benchmarking

Easily rank and compare your brand's performance against others with historical data and value-driven metrics.

Solutions for commerce leaders

Shoppable UGC

Shoppable UGC

Accelerate discovery, consideration, and conversion across product-tagged galleries on your digital channels.
Ratings and reviews syndication

Ratings and reviews syndication

Accelerate discovery, consideration, and conversion across product-tagged galleries on your digital channels.
One-to-one livestream video

One-to-one livestream video

Help customers connect, engage, and purchase with more informed knowledge — leading to fewer returns and higher sales.
One-to-many livestream shopping

One-to-many livestream shopping

Connect with a large audience, drive engagement, and seamlessly break out into one-to-one calls.
Dark store optimization

Dark store optimization

Through one-to-one or one-to-many video calls, sell more by reducing cart abandonment rates and taking customers from browsing to buying.

Solutions for customer care leaders

Digital customer self-service

Digital customer self-service

Provide digital self-service in flexible, innovative ways, from mobile app bots all the way to voice-based virtual assistants.
Case management efficiency

Case management efficiency

Enable your agents to capture the information and context they need to respond to customers in a range of formats and channels.
Crisis management

Crisis management

Quickly identify problems as they emerge, leverage automated tools to deal with them promptly, and deflect calls to your service center when possible.
Voice of Customer Collection

Voice of Customer collection

Gain insights on everything from your website UI and product capabilities, all the way to market research trends.
Advanced CX analysis

Advanced CX analytics

Track your customer experience (CX) KPIs and monitor the performance of your agents — and the goods and services they support.

Outpace your competition with easy-to-use, innovative solutions

  • TrustRadius Top Rated 2024 Badge
  • G2 Badge: Leader Enterprise Spring 2024
  • Award - G2: Users Love Us
  • MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
  • Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
  • CUSTOMER Contact Center Technology Award 2023
  • Don’t just take our word for it

    Stanley (Transparent - Top aligned)

    Customer ratings and reviews

    Jones Soda (Transparent - Top aligned)

    User-generated content (UGC)

    Currys (Transparent - Top aligned)

    Live video shopping and care

    Mercedes-Benz (Transparent - Top aligned)

    Voice of the Customer (VoC)

    More Emplifi news and press releases

    Emplifi Press Release: Emplifi Earns Nine 2024 Top Rated Awards From TrustRadius

    Emplifi Earns Nine 2024 Top Rated Awards From TrustRadius

    Emplifi CMO Appointment Susan Ganeshan

    Emplifi Names Veteran Marketing Leader Susan Ganeshan as Its New CMO

    Emplifi Press Release - Emplifi Rolls Out 9 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

    Emplifi Rolls Out 10 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

    Emplifi Social Media Benchmarks 2024

    Emplifi Reveals Instagram and TikTok Generated Highest Level of Organic Interactions for Brands in Latest Social Media Benchmarks Report

    Emplifi Helps Dine Brands Global Reduce Direct Message Response Times and Integrate Google Reviews

    Emplifi Helps Dine Brands Global Reduce Direct Message Response Times and Integrate Google Reviews

    Ohad Hecht

    Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode

    Press: Forrester Consulting Recognizes Emplifi as a Core Industry Player Among Social Suite Vendors

    Emplifi Recognized Among Notable Vendors in Social Suite Landscape Report by Independent Research Firm

    Emplifi - TrustRadius Best of 2023 Award

    Emplifi Social Marketing Cloud Recognized by TrustRadius ‘Best Of’ Awards 2023

    Emplifi Quarterly Product Momentum Q4 2023

    Emplifi releases product innovations for the holiday season; ahead of 2024 commerce technology assessments

    Emplifi Press: Emplifi Social Commerce Cloud Helps Brands Make Social More Shoppable, Combining Social and Ecommerce Strategies To Drive Revenue

    Emplifi Social Commerce Cloud Helps Brands Make Social More Shoppable, Combining Social and Ecommerce Strategies To Drive Revenue

    Emplifi Press - Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

    Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

    Emplifi AI Breakthrough Award 2023 - Best Text Generative AI Solution

    Emplifi AI Composer Wins Top Honors as "Best Text Generative AI Solution" in 2023 Artificial Intelligence Breakthrough Awards