Customer Success Stories

All stories

Industries

Consumer Packaged Goods

Media & Entertainment

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Restaurants

Social media marketing for restaurants

Use social to drive more guests, improve operations in both the front and back of house, and uncover opportunities for location-specific improvements.

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Top restaurant groups choose Emplifi

3.5x increase in social engagements

Restaurants saw a 3.5x increase in social media engagements after switching to Emplifi.

Boost customer satisfaction scores by 30%

Gain deeper insights into your guests and create experiences that keep them coming back for more.

Improve customer loyalty by 30%

With personalized engagement strategies powered by Emplifi, restaurant groups have experienced a 30% increase in customer loyalty and repeat purchases.

80% reduction in handling time

Elevate your customer care with tools designed to enhance your guest experience.

Emplifi has made life a lot easier. The whole process has been smooth, from working with our wonderful customer success manager, to implementing and managing the tool, the Emplifi team was available, responsive, and knowledgable.

Alex Bresette Director of Guest Relations

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"Social media’s peer-to-peer content informs and inspires purchasing decisions because of its authenticity and first-person storytelling capabilities. When it comes to travel marketing, user-generated content is a goldmine hidden in plain sight."

Whitney Reynolds Director of Social Media, Kimpton Hotels

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"Every customer engagement is an opportunity to enhance our relationship and create a great experience for our community. That's why (Emplifi) is an integral part of our community management strategy. With Emplifi's easy-to-use interface, we can close the gap in cross-team communication so we can give our customers the attention they deserve."

Osmat Awar Director of Corporate Communication and Social Responsibility, McDonald's RICC

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"Emplifi Social makes it much easier to find and engage with customers just as they're getting ready to order a pizza, so our contact center is becoming a real-time marketing operation."

Terri Haffey Manager of Customer Care

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Alex Bresette Director of Guest Relations

Read the full story

Whitney Reynolds Director of Social Media, Kimpton Hotels

Read the full story

Osmat Awar Director of Corporate Communication and Social Responsibility, McDonald's RICC

Read the full story

"Emplifi Social makes it much easier to find and engage with customers just as they're getting ready to order a pizza, so our contact center is becoming a real-time marketing operation."

Terri Haffey Manager of Customer Care

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Alex Bresette Director of Guest Relations

Read the full story

Whitney Reynolds Director of Social Media, Kimpton Hotels

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Care

Enhance guest experiences with Emplifi’s customer care and service tools, designed to efficiently manage comments and feedback to boost customer satisfaction.

Unified inbox

Empower your service agents to support and manage customer engagement and cases across all digital touchpoints.

Automation

Streamline every step of your customer care workflow with automation for assignments and case status.

Integrated Chatbot

Emplifi’s digital self service helps reduce case volume, with seamless handovers to agents.

Easy Onboarding

Onboard in days, not months, with Emplifi’s user-friendly solutions that enable easy setup and eliminate the heavy lift for IT.

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Publishing and content management

Streamline your restaurant’s content strategy with Emplifi’s AI-powered Publishing and Content Management tools, which offer advanced capabilities for benchmarking and competitive analysis.

Omnichannel Publishing

Schedule posts across seven channels simultaneously, each featuring tailored content and timing.

AI-powered

Leverage generative AI that learns from your brand voice to craft engaging, on-brand social media copy.

Advanced analytics

Measure the effectiveness of your content with detailed analytics that help you refine your strategy and achieve better results.

Link in Bio Management

Drive traffic with auto-updating microsites linked to your social media calendar.

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Social listening with crisis management

Stay ahead of potential issues and manage your restaurant’s reputation with Emplifi’s social listening, monitoring, and crisis management solutions.

Monitor brand mentions

Use real-time alerts and sentiment analysis to detect and address potential crises before they escalate.

Real-time alerts

Empower your service agents to support and manage cases across all digital touchpoints.

Engage proactively

Respond to negative feedback and issues with timely, strategic communication to mitigate damage and protect your brand.

Trend analysis

Understand and react to trends in guest feedback and social media discussions to continuously adapt and enhance your restaurant’s offerings.

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Voice of the customer

Capture and analyze the voice of the customer with Emplifi’s feedback tools, transforming guest insights into actionable improvements for your restaurant.

Comprehensive collection

Gather feedback from multiple sources, including reviews, surveys, and social media, to get a complete view of guest opinions.

Actionable Insights

Analyze feedback to identify trends, common issues, and areas for improvement, enabling data-driven decision-making.

Real-time analytics

Instant access to guest feedback and sentiment analysis for timely decision-making.

AI Analysis

Easily analyze qualitative and quantitative information about your guest experience.

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Prêt à transformer votre stratégie social media ?

Avec Emplifi, vous gagnez en efficacité, augmentez vos revenus et faites évoluer votre stratégie social media, que vous gériez une petite équipe ou un écosystème complexe. Envie de voir comment ? Discutons-en.

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Un partenaire qui comprend vos enjeux et vos objectifs
Une démonstration en direct pour découvrir ce qui nous différencie
Pas de pression, juste des conseils avisés

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Download: The social media maturity journey guide

Download: The social media maturity journey guide