For teams
Marketing Social
20 000 marques utilisent Emplifi pour gérer leurs réseaux sociaux
Commerce Social
Générez 4 fois plus de revenus en deux fois moins de temps
Service Client sur les Réseaux Sociaux
Rencontrez vos clients sur le canal de leur choix
Gestion de Service
Service client personalisable
EMPLIFI PRODUCTS
Unified Analytics
Publisher
Community
Listening
Influence
UGC
Care
Chatbot
Ratings & Reviews
Live Advisor
Agent
Emplifi Platform
The only unified & scalable social media management platform
Explore the Platform
Customer Success Stories
All stories
Del Sol Woolworth
Toyota Astra Motor
Mcdonalds KSA
Mercedes-Benz
Industries
Agencies
Consumer Packaged Goods
Media & Entertainment
Restaurants
Retail & eCommerce
Sports
Travel & Hospitality
Gardez une longueur d’avance
Nous sommes reconnus comme un leader du marché en matière d’innovation, de support client et de facilité d’utilisation par ces organisations.
Demandez une démo
Insights
Resource Center
Your resource center for everything social marketing, commerce and care
Blogs
Get up to speed on the latest trends, tips, and best practices to power your strategy
Webinars
Latest insights on marketing, commerce, and care, straight from the experts
Social Media Glossary
Explore our key term definitions
Customers
Learning Center
On-demand learning space for product training and best practices
Documentation
Learn how to get the most out of your Emplifi products
Support
See the real-time status of Emplifi platforms and submit a technical support request
latest post
Download: The social media maturity journey guide
Read more
Contact Us
Company
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
Careers
Learn about working at Emplifi and find the perfect role for you.
Press
Keep up to date with news and insights from our newsroom.
Partenaires
We partner with the world’s most trusted platforms, tech solutions, and services.
Privacy & Legal
Privacy & Legal
Innovation with trust, security, and privacy at our core.
Contact Us
Get in touch with Emplifi
Contact Us
Restaurants

Social media marketing for restaurants

Use social to drive more guests, improve operations in both the front and back of house, and uncover opportunities for location-specific improvements.

Demo

Top restaurant groups choose Emplifi

3.5x increase in social engagements

Restaurants saw a 3.5x increase in social media engagements after switching to Emplifi.

Boost customer satisfaction scores by 30%

Gain deeper insights into your guests and create experiences that keep them coming back for more.

Improve customer loyalty by 30%

With personalized engagement strategies powered by Emplifi, restaurant groups have experienced a 30% increase in customer loyalty and repeat purchases.

80% reduction in handling time

Elevate your customer care with tools designed to enhance your guest experience.
mcdonalds burgers
Mcdonalds and ethos interactive logo
"Every customer engagement is an opportunity to enhance our relationship and create a great experience for our community. That's why (Emplifi) is an integral part of our community management strategy. With Emplifi's easy-to-use interface, we can close the gap in cross-team communication so we can give our customers the attention they deserve."
Osmat Awar Director of Corporate Communication and Social Responsibility, McDonald's RICC
Read the full story
"Emplifi Social makes it much easier to find and engage with customers just as they're getting ready to order a pizza, so our contact center is becoming a real-time marketing operation."
Terri Haffey Manager of Customer Care
Read the full story
Emplifi has made life a lot easier. The whole process has been smooth, from working with our wonderful customer success manager, to implementing and managing the tool, the Emplifi team was available, responsive, and knowledgable.
Alex Bresette Director of Guest Relations
Read the full story
"Social media’s peer-to-peer content informs and inspires purchasing decisions because of its authenticity and first-person storytelling capabilities. When it comes to travel marketing, user-generated content is a goldmine hidden in plain sight."
Whitney Reynolds Director of Social Media, Kimpton Hotels
Read the full story

Care

Enhance guest experiences with Emplifi’s customer care and service tools, designed to efficiently manage comments and feedback to boost customer satisfaction.

Unified inbox
Empower your service agents to support and manage customer engagement and cases across all digital touchpoints.
Automation
Streamline every step of your customer care workflow with automation for assignments and case status.
Integrated Chatbot
Emplifi’s digital self service helps reduce case volume, with seamless handovers to agents.
Easy Onboarding
Onboard in days, not months, with Emplifi’s user-friendly solutions that enable easy setup and eliminate the heavy lift for IT.
Demo

Publishing and content management

Streamline your restaurant’s content strategy with Emplifi’s AI-powered Publishing and Content Management tools, which offer advanced capabilities for benchmarking and competitive analysis.

Omnichannel Publishing
Schedule posts across seven channels simultaneously, each featuring tailored content and timing.
AI-powered
Leverage generative AI that learns from your brand voice to craft engaging, on-brand social media copy.
Advanced analytics
Measure the effectiveness of your content with detailed analytics that help you refine your strategy and achieve better results.
Link in Bio Management
Drive traffic with auto-updating microsites linked to your social media calendar.
Demo

Social listening with crisis management

Stay ahead of potential issues and manage your restaurant’s reputation with Emplifi’s social listening, monitoring, and crisis management solutions.

Monitor brand mentions
Use real-time alerts and sentiment analysis to detect and address potential crises before they escalate.
Real-time alerts
Empower your service agents to support and manage cases across all digital touchpoints.
Engage proactively
Respond to negative feedback and issues with timely, strategic communication to mitigate damage and protect your brand.
Trend analysis
Understand and react to trends in guest feedback and social media discussions to continuously adapt and enhance your restaurant’s offerings.
Demo

Voice of the customer

Capture and analyze the voice of the customer with Emplifi’s feedback tools, transforming guest insights into actionable improvements for your restaurant.

Comprehensive collection
Gather feedback from multiple sources, including reviews, surveys, and social media, to get a complete view of guest opinions.
Actionable Insights
Analyze feedback to identify trends, common issues, and areas for improvement, enabling data-driven decision-making.
Real-time analytics
Instant access to guest feedback and sentiment analysis for timely decision-making.
AI Analysis
Easily analyze qualitative and quantitative information about your guest experience.
Demo

Prêt à transformer votre stratégie social media ?

Avec Emplifi, vous gagnez en efficacité, augmentez vos revenus et faites évoluer votre stratégie social media, que vous gériez une petite équipe ou un écosystème complexe. Envie de voir comment ? Discutons-en.

Demander une démo

Ce qui vous attend ?

  • Un partenaire qui comprend vos enjeux et vos objectifs
  • Une démonstration en direct pour découvrir ce qui nous différencie
  • Pas de pression, juste des conseils avisés
Demander une démo

Gardez une longueur d’avance sur la concurrence avec des solutions innovantes et intuitives

Nous sommes reconnus comme un leader du marché en matière d’innovation, de support client et de facilité d’utilisation par ces organisations.