EMPLIFI LIVE ADVISOR

Bring the in-store experience online with live video shopping

Enhance online shopping with high-quality video and audio calls paired with chat, delivering expert knowledge and personalized service.

Demo

It’s time to close the online-offline gap

Today’s customers expect seamless, personalized experiences wherever they shop, and brands that deliver will win their loyalty and sales.

60%

Of consumers say real-time video support makes them more confident in their purchasing decisions.

Missed connections = missed sales. Without real-time engagement, brands risk losing high-intent buyers who need expert guidance before they commit.

80%

Of shoppers say a seamless online-to-offline experience influences their brand loyalty.

Emplifi Live Advisor gives your customers the personalized shopping experience they’re looking for.

One-to-one video shopping experiences

Enable scheduled and on-demand calls with real-time staff availability, advanced routing to connect customers with the right expert, and HD video for clear product views.

In-call eCommerce capabilities

Boost sales with shoppable video, add-to-cart features, and a recommendations carousel. Seamlessly transfer calls to other departments, use in-call chat for sharing links and QR codes, and enable screen sharing for enhanced customer support.

Post-purchase support

Gather valuable insights with post-call surveys for customer satisfaction and staff performance. Track key metrics, including top product pages, opportunity analysis, and revenue attribution.

How our customers benefit from Emplifi Live Advisor

Customers

"Customers love it! It’s giving them the experience they want and that’s what we’ve got to do, It’s very accessible, it’s very quick, and this is how the world is now."

Esma Tirla Store Manager, Natural Baby Shower

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"Being able to use technology that allows customers to experience that and see it is just a big advantage for us on the website in order to help find the right product for the customer and get them to convert."

Graham Wilson Director of Digital and Omni Channel, Bensons for Beds

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Ribble Live In-Store offers the consumer the opportunity to gain access to a physical store, a dedicated expert and Ribble brand champion, and the complete product range via their own phone, tablet, or laptop.

Andy Smallwood CEO, Ribble Cycles

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Bereit, Ihre Social-Media-Strategie zu optimieren?

Emplifi steigert Ihre Effizienz, erhöht Ihren Umsatz und skaliert Ihre Social-Media-Aktivitäten – egal, ob Sie ein kleines Team oder ein komplexes Produkt betreuen. Möchten Sie erfahren, wie? Lassen Sie uns sprechen.