The only unified and scalable social media management platform

Enhance publishing and scheduling workflows with robust permissions and governance controls, while empowering collaboration through AI-assisted publishing tools.

Centralize your content management with powerful search capabilities, AI insights, and rule-based labeling to improve content planning, discovery, and analysis.

Simplify communication by unifying your inbox across social and review channels, supported by advanced filtering, sentiment analysis, AI responses, and language detection.

Gain actionable insights with comprehensive analytics, real-time spike alerts, and seamless care integration by using social media listening to track trends, sentiment, and conversations, ensuring your brand stays proactive across all channels.

Scale content production by leveraging your happiest customers to help build a library of brand-ready visual content to drive engagement.

Leverage Emplifi’s end-to-end influencer management solutions to build brand awareness, amplify your influencer campaigns, and easily track performance.

Use AI-powered text and image recognition to discover brand content, engage users, and deliver authentic experiences. Build a library of brand-ready visuals to connect with and convert shoppers.

Collect, manage, and display high-quality product reviews, Q&A, Checkout Comments, and Seller Ratings that drive conversions and engagement at the point of purchase.

Leverage Emplifi’s end-to-end influencer management solutions to build brand awareness, amplify influencer campaigns, and track ROI.

Bring the in-store experience to your customers at home by allowing agents to enhance online shopping with high-quality video and audio calls.

Streamline shopping for your customers with personalized interactions that drive satisfaction, loyalty, and sales.

Empower your service agents to support and manage customer engagement and cases across all channels and digital touchpoints for intelligent, speedy resolutions.

Streamline customer care with comprehensive case management that lets you manage both public and private messages without losing continuity.

Proactively address customer needs, enhance real-time support, and build stronger customer relationships by integrating social listening into your workflows.

Seamlessly manage and respond back to customer feedback across various touchpoints, enhancing brand reputation.

Streamline shopping for your customers with personalized interactions that drive satisfaction, loyalty, and sales.

Launch surveys across social and digital care channels, as well as chatbot, to help you measure and optimize user experiences.

Resolve issues faster with Emplifi’s customer service knowledge management solution, which pulls together product information, FAQs, scripts, processes, policies, and answers.

Accelerate responses with real-time transcription, analysis, and personalized email responses with incredible speed and consistency.

Easily aggregate and compare data across multiple touchpoints to better understand your customers.

Create customized views specific to each team's needs, while maintaining enterprise-grade governance.

Get a holistic view or drill down into campaigns and topics that align with your business goals for powerful content analysis.

Make reporting easy, with intuitive dashboards and visualizations that can be easily scheduled to your inbox.