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EMPLIFI LIVE ADVISOR

Bring the in-store experience online with live video shopping

Enhance online shopping with high-quality video and audio calls paired with chat, delivering expert knowledge and personalized service.

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It’s time to close the online-offline gap

Today’s customers expect seamless, personalized experiences wherever they shop, and brands that deliver will win their loyalty and sales.

60%

Of consumers say real-time video support makes them more confident in their purchasing decisions.

Missed connections = missed sales. Without real-time engagement, brands risk losing high-intent buyers who need expert guidance before they commit.

80%

Of shoppers say a seamless online-to-offline experience influences their brand loyalty.

Emplifi Live Advisor gives your customers the personalized shopping experience they’re looking for.

Proven results with Emplifi Live Advisor

50%

Increase in conversions

38%

Average order value uplift

94%

CSAT as rated by Live Advisor shoppers

One-to-one video shopping experiences

Enable scheduled and on-demand calls with real-time staff availability, advanced routing to connect customers with the right expert, and HD video for clear product views.

In-call eCommerce capabilities

Boost sales with shoppable video, add-to-cart features, and a recommendations carousel. Seamlessly transfer calls to other departments, use in-call chat for sharing links and QR codes, and enable screen sharing for enhanced customer support.

Post-purchase support

Gather valuable insights with post-call surveys for customer satisfaction and staff performance. Track key metrics, including top product pages, opportunity analysis, and revenue attribution.

How our customers benefit from Emplifi Live Advisor

Customers

"Customers love it! It’s giving them the experience they want and that’s what we’ve got to do, It’s very accessible, it’s very quick, and this is how the world is now."

Esma Tirla Store Manager, Natural Baby Shower

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"Being able to use technology that allows customers to experience that and see it is just a big advantage for us on the website in order to help find the right product for the customer and get them to convert."

Graham Wilson Director of Digital and Omni Channel, Bensons for Beds

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Ribble Live In-Store offers the consumer the opportunity to gain access to a physical store, a dedicated expert and Ribble brand champion, and the complete product range via their own phone, tablet, or laptop.

Andy Smallwood CEO, Ribble Cycles

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Frequently asked questions

What is 1:1 live video calling?

1:1 live video calling refers to a real-time video communication feature that allows two individuals to engage in a direct, face-to-face conversation over the internet. This type of call typically happens between two people, with both participants using cameras and microphones to interact. It’s commonly used for customer service, virtual meetings, consultations, or personal communication, offering a more personalized and interactive experience compared to traditional phone calls or text-based chats.

Can I track sales attributed to individual staff?

Yes, Emplifi Live Advisor allows you to attribute sales to in-store staff within 30 days for accurate commission distribution.

How are calls routed to in-store staff?

Emplifi uses advanced routing logic to connect customers with the most suitable in-store expert.

Is there a mobile app for staff?

Yes, there is a user-friendly Live Advisor mobile app tailored for employees, accessible on Android and iOS devices.

Can customers transfer calls to other departments?

Yes, Emplifi uses advanced call transfer functionality to seamlessly connect with other departments or customer care phone lines.

What key metrics can I track?

With Emplifi Live Advisor, you can track key metrics such as top product pages, opportunity analysis, and revenue attribution.

Is Emplifi Live Advisor easy to integrate with my existing system?

Yes, Emplifi Live Advisor offers flexible APIs and integrations with popular customer relationship management (CRM) platforms, eCommerce tools, and social media channels.

Explore additional video shopping resources

Learn more about video shopping, shoppable vidoes, and live commerce.

What is social commerce?

How do I get started with livestream shopping?

Which brands have had success with live shopping?

What are the benefits of social commerce?

How does live shopping on social impact accessibility?

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