Take customer care on social to the next level

Emplifi Care


of consumers expect brands to respond to their social media questions within one hour (Emplifi/Harris Interactive).

Effective customer service on social doesn’t need to be complicated


Build your brand with proactive customer care

Get the relevant details you need in a flash

Leverage powerful tools, with no heavy IT lift

Power fast and accurate responses using smart workflows

Automate repetitive Focus

Optimize resources, productivity, and response times

Deploy Social Bot to reduce response times and costs

Protect your brand with intuitive crisis management tools

Empower teams beyond the service center to deliver amazing CX


Share Emplifi Care across multiple departments

Improve conversion rates and CSAT

Manage the customer experience at every step

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"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Terri Haffey

Manager of Customer Care

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See how Emplifi Care can help you elevate the social customer care experience.
Social Care
Check out these insights from Emplifi
How social customer care will define the next era of social commerce
What does the future of social commerce look like? There will be a greater focus on social customer care and service. See how this will lead to long-term social commerce success.
Breaking down the key findings in the Emplifi CX Index
The Emplifi CX Index examines the performance of 1,000+ Emplifi enterprise clients to give you reliable benchmarks for your own social media performance. Here's our examination of some of the key findings and what we think is driving the numbers.
Webinar: Exceed Customer Expectations and Accelerate Growth with Conversational AI
Check out this insightful webinar co-hosted by Emplifi and Meta, where our experts explore how to leverage conversational AI technologies and social customer care to deliver uniquely engaging, satisfying, and effective experiences throughout the customer journey.

Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot