of consumers expect brands to respond to their social media questions within one hour (Emplifi/Harris Interactive).
Effective customer service on social doesn’t need to be complicated
Build your brand with proactive customer care
Get the relevant details you need in a flash
Leverage powerful tools, with no heavy IT lift
Power fast and accurate responses using smart workflows
Optimize resources, productivity, and response times
Deploy Social Bot to reduce response times and costs
Protect your brand with intuitive crisis management tools
Empower teams beyond the service center to deliver amazing CX
Share Emplifi Care across multiple departments
Improve conversion rates and CSAT
Manage the customer experience at every step
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."
Manager of Customer Care
See how your brand's social customer care stacks up
Compare your brand to others in your industry, and get insights on where you can focus your social customer care efforts to stand out from the crowd. Try the Emplifi CX Index today!
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Check out these insights from Emplifi
How social customer care will define the next era of social commerce
What does the future of social commerce look like? There will be a greater focus on social customer care and service. See how this will lead to long-term social commerce success.
Breaking down the key findings in the Emplifi CX Index
The Emplifi CX Index examines the performance of 1,000+ Emplifi enterprise clients to give you reliable benchmarks for your own social media performance. Here's our examination of some of the key findings and what we think is driving the numbers.
Webinar: Exceed Customer Expectations and Accelerate Growth with Conversational AI
Check out this insightful webinar co-hosted by Emplifi and Meta, where our experts explore how to leverage conversational AI technologies and social customer care to deliver uniquely engaging, satisfying, and effective experiences throughout the customer journey.