Powerful community management tools to boost social media engagement

Manage communities at scale

One place for all communications

AI chatbots with easy escalation

Understand how your audience really feels

Always-on listening

Crisis management

Collaborate for efficiency gains

Automated social media workflows

Agent collision detection

Powerful third-party integrations

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Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.

Just some of our recent awards

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: High Performer Enterprise - Winter 2021) - VoC
Award - Service Cloud (G2: High Performer - Winter 2021) - VoC
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot