Embrace omnichannel customer service with Emplifi Service Cloud

Customer Service Cloud Product

Provide instant service with live chat software

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Live chat without the complexity and training

Multi-channel live chat experiences

A seamless experience for agents

Connect with customers over text with SMS customer service

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Effortless real-time support

Instant responses to any customer question

Easy exchange of multimedia files

Deliver fast, consistent omnichannel customer experiences

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A way to meet and exceed customer expectations

Building loyalty and lifetime value

Integrated case histories

Capture contact details with interactive web forms

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Friendly and engaging customer service

Automatic routing of cases

No more manual data entry

Implement the best social media customer service

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Real-time monitoring across social channels

Valuable brand insights

Social content metrics to inform care decisions

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.
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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot