The unified CX platform top brands count on to elevate experiences.

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

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Social Commerce Cloud

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Service Cloud

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Why Emplifi? By the numbers.

25+

years at the forefront of CX and social media.

1B+

monthly interactions Emplifi helps brands handle on social media.

28M+

social media profiles monitored to power brands’ social strategy.

138M+

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
$2 million+ saved in support and operations costs
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61% increase in social media engagement with conversation-first content
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60-minute faster response time to incoming social media messages
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Experienced time savings totaling 145 working days per year.
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The latest news and insights from Emplifi
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Emplifi Service Cloud Further Extends Email Automation and Social Messenger Capabilities, Enabling Brands to Reduce Time and Cost Associated with Customer Support
Emplifi’s AI-based Email Virtual Assistant (EVA) drastically reduces the time and cost associated with customer support, while Social Messenger capabilities provide convenience for consumers across multiple messaging apps.
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What you need to know to build a solid crisis management plan
You have a social media crisis on your hands. Do you know what to do next? Here are a few strategies to help prepare for and deal with a crisis right away.
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CRM Magazine Names Emplifi a Top 100 CRM Provider
For its third annual Top 100 CRM issue, CRM Magazine is highlighting the hottest trends and technologies within the CRM arena.
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