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The best social media management platform for marketing, commerce, and care

Streamline and scale your social media operations with Emplifi’s AI-powered platform. Discover why your peers voted us as the best partner to create seamless, digital customer experiences.

The most innovative companies use Emplifi:
SOCIAL AT SCALE

Connect every customer touchpoint to increase engagement, revenue, and loyalty

Customer behaviors continuously shift, and that puts pressure on any brand to keep up. Whether your team is small or widely distributed, our social media management platform scales to meet your business goals across social media marketing, commerce, and care. We offer modular yet integrated solutions to connect every digital touchpoint across geography, channel, and products so that as customers evolve, so can you.

For Social Marketing Teams

20,000 brands use Emplifi to power social media marketing

For Social Commerce Teams

Achieve 4X the revenue in half the time

For Social Customer Care Teams

Meet the customer in their channel of choice

For Service Management Teams

Customizable consumer service

CUSTOMER SUCCESS STORIES

Bath & Body Works boosts customer engagement with Emplifi

25%
Increase in community size
38%
Reduction in response team
83%
Positive sentiment of comments
"For Bath & Body Works, embracing digital transformation was essential. It’s more than just using technology as a tool. It’s about speaking the language of our times to connect deeply with our customers. It’s the blend of technology and personal touch that defines our customer success experience."
Mahmoud Zammar Marketing Executive, Bath & Body Works
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Emplifi for Industries

Brands worldwide choose Emplifi

Whether you’re an agency supporting thousands of brands, a direct-to-consumer retailer, or one of the biggest consumer brands on the market, your social media management is in good hands with Emplifi.

Agencies

Agencies must deliver measurable results and scalable campaigns for their clients. By using Emplifi, they can unlock richer insights and efficiently manage social strategies across multiple brands, driving growth and maximizing ROI for every client.

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Consumer Packaged Goods

CPG brands must stay on top of consumer trends and respond quickly to audience feedback. Emplifi empowers these brands to create personalized experiences that foster lasting loyalty while delivering campaigns that resonate and engage consumers in meaningful ways.

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Media & Entertainment

Whether it’s building fan communities or amplifying content, media and entertainment brands benefit from leveraging social insights to create deeper connections with their audience. Emplifi helps these brands keep their finger on the pulse of their fans.

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Restaurants

Restaurants need to build trust and loyalty by engaging with customers where they are. With Emplifi, brands can effectively manage reviews, respond quickly to feedback, and showcase their promotions, driving not just online engagement but real-world visits.

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Retail & eCommerce

Retail and eCommerce brands thrive when they create seamless, personalized shopping journeys. With Emplifi, they can effortlessly boost conversions and enhance customer satisfaction by integrating UGC, social media marketing, and real-time engagement across every touchpoint.

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Travel & Hospitality

In the travel and hospitality industry, every interaction counts. Brands use Emplifi to elevate guest experiences through personalized social engagement, quickly resolve customer concerns, and turn travelers into brand advocates.

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Sports

Fan engagement drives the energy behind sports brands, and Emplifi gives them the tools to deliver interactive, real-time social experiences. By creating a stronger connection between the team and the fans, sports brands can boost loyalty and extend their reach.

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Increase revenue and loyalty at scale with a unified solution for social media management

Insights from Emplifi

Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.

The social media benchmarks to guide your 2025 strategy

Understand how your social media strategy is performing by diving into the latest organic and paid social media benchmarks, and gain insights to help...
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The social media maturity journey guide

No organization can afford to stay still in today's world. This guide contains all the tips you need to mature in your social evolution.
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The Forrester Wave evaluation of social suite providers

Forrester identified the most significant social suite providers and named Emplifi a Leader. Download your copy to learn why and how each provider...
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Ready to transform your social media efforts?

Emplifi helps boost efficiency, increase revenue, and scale your social media — whether you have a small team or a complex product. Want to see how? Let’s talk today.

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What can you expect?

  • A partner who cares about your strategy and objectives
  • Live demo showing how we differentiate from the pack
  • No pressure, just advice
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Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.