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EMPLIFI AUTONOMOUS CX PLATFORM

Drive business growth with Emplifi Fuel

Emplifi’s autonomous CX platform connects social marketing, commerce, and care to create digital experiences that actually work. It’s all powered by Emplifi Fuel, our intelligence engine that unifies your data, streamlines workflows, and turns customer experience into measurable growth.

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Unify your social customer experience to drive engagement, efficiency, and revenue

You don’t need another point solution. You need a unified customer experience platform that connects the customer journey and fuels outcomes that matter for leading brands.

Create a unified command center for every interaction

Emplifi connects social marketing, commerce, and care into one autonomous platform — each team focused on the interactions that are theirs, leadership with a view across all of them. One place to run the whole operation, without the inefficiencies of disconnected systems.

Unified Platform

One place for marketing, commerce, and care.

Complete Customer View

Every touchpoint in full context.

Proven Results

Dine Brands cut average handling time on social cases by 80% — from five minutes down to one.

Unlock intelligent AI and automation at enterprise scale

Fuel accelerates value from day one with AI, smart workflows, and industry-built playbooks — all scoped to the teams, brands, and regions that need them. Automate at scale without giving up control of who does what, where.

Free Your Team From Repetitive Tasks

Handle repetitive work with intelligent workflows.

Industry-Ready Tools

Leverage pre-built playbooks and deep industry intelligence.

Proven Results

The Arizona Cardinals cut reporting time by 90%, saving 500+ hours a year. Cheil Chile reduced manual data gathering by 80% for Samsung.

Deliver measurable growth and business impact

Connect every action to real outcomes — revenue, loyalty, CSAT, efficiency. Tie your impact directly to the bottom line.

Performance Visibility

See what drives growth in real time.

Revenue & Loyalty

Personalize journeys that convert and retain.

Proven Results

Kirkland’s saw a 14% AOV lift from Emplifi-powered UGC.

Unlock your customer experience superpower with Emplifi Fuel

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Social media for business outcomes

Industry-specific solutions to power your social marketing, commerce and care

Discover how to turn brand enthusiasts into lifelong advocates. Our autonomous customer experience solutions adapt to your unique customer needs across every industry.

Agencies

Consumer Package Goods

Media & Entertainment

Restaurants

Retail & eCommerce

Sports

Travel & Hospitality

Agencies

40%

Aumento no engajamento social

digitalfarm

Aumentou a produtividade e satisfação dos clientes com novas ferramentas

80%

Redução no tempo de relatórios

Cheil Chile + Samsung

Obteve 5% de crescimento de audiência com uma plataforma social unificada

15+

Suítes de clientes totalmente personalizadas

Xplace

Economizou mais de 45 horas por semana, fortalecendo a autonomia dos clientes

Learn more about solutions for marketing agencies

Consumer Package Goods

55%

Aumento no tempo médio no site

Jones Soda

Aumentou o ticket médio com UGC

100%

Aumento no engajamento no TikTok

Crayola

Melhorou a detecção de tendências e insights no TikTok

100+

Horas economizadas com automação

Jägermeister

Unificou +150 contas para impulsionar o crescimento digital

Learn more about solutions for CPG

Media & Entertainment

59%

Aumento no engajamento de posts pagos

Penguin Random House

Cresceu sua comunidade em 6,24% com melhores insights

28%

Taxa de engajamento na galeria de UGC

VIZ Media

Aumentou o engajamento dos fãs com 50.000 novas peças de conteúdo gerado por usuários

90%

Alcance de vídeos para não seguidores

Nukta

Implementou análises unificadas para aumentar a credibilidade da marca

Learn more about solutions for media & entertainment

Restaurants

80%

Redução no tempo médio de atendimento

Dine Brands

Melhorou a experiência dos clientes e a lealdade com +10.000 avaliações

8M+

Impressões no X

Hardee's

Descobriu novas oportunidades de marca por meio do social listening

128%

Aumento no volume de menções em redes sociais

Domino's

Transformou conversas sociais em um motor de marketing em tempo real

Learn more about solutions for restaurants

Retail & eCommerce

45%

Redução nos tempos de resposta

Salomon

Otimizou o atendimento ao cliente e as interações sociais

150%

Aumento no total de avaliações coletadas

Vitamin Shoppe

Fortaleceu a confiança com mais avaliações e prova social

27%

Taxa de conversão a partir da galeria UGC

Carhartt

Aumentou a confiança, o engajamento e a autenticidade da marca

Learn more about solutions for retail & eCommerce

Sports

21%

Crescimento anual em visualizações de vídeos sociais

UFC

Alcançou 26 bilhões de visualizações sociais, aprofundando o engajamento dos fãs

40M+

Fãs globais em canais sociais

G2 Esports

Centralizou o engajamento e os insights em 10 plataformas

90%

Redução no tempo de relatórios manuais

Arizona Cardinals

Economizou mais de 500 horas por ano para a equipe de social media

Learn more about solutions for sports

Travel & Hospitality

$2M+

Economia em três anos

Delta

Evoluiu o sistema de atendimento para aumentar a eficiência e reduzir custos

250M

Impressões de uma única campanha UGC

The Cosmopolitan of Las Vegas

Gerou aumento de 42% no engajamento com conteúdo curado de usuários

150%

Aumento no engajamento do público

TUI fly Belgium

Reduziu o custo por engajamento em 81% enquanto aumentava a eficiência

Learn more about solutions for travel & hospitality

Connect, convert, and care with one autonomous customer experience platform

With 44 events a year and fighters competing globally, we need data to see who’s breaking through. Emplifi allows us to spot rising stars, track engagement trends, and push the right talent in the right market at the right time.

Aziz Bawany Senior Director of Digital Media & Product, UFC

Frequently asked questions

What is autonomous customer experience (CX)?

Autonomous customer experience (A- CX) uses AI to automatically manage, optimize, and personalize customer interactions across channels without constant manual input. This includes capabilities like agentic AI, content orchestration, and AI-driven customer engagement. Emplifi enables autonomous CX by combining AI-powered workflows, social listening, and unified customer data to help brands deliver faster, more relevant experiences at scale.

How does Emplifi enable autonomous CX?

Emplifi enables Autonomous CX by bringing together AI, data, and workflows in a single platform. With tools like Emplifi Fuel, brands can leverage agentic AI to automate responses, prioritize customer interactions, and surface insights, while content orchestration ensures campaigns are executed seamlessly across channels. This reduces manual work and improves both customer engagement and operational efficiency.

What tasks can be automated with Emplifi’s AI?

Emplifi’s AI automates key parts of the customer experience lifecycle, helping teams scale without increasing manual effort. This includes content orchestration across channels, intelligent routing of customer messages through AI customer service chatbots, user-generated content discovery, performance prediction, and influencer identification. By combining agentic AI with automation, Emplifi enables faster execution and more consistent customer experiences.

How is Emplifi different from other social media or CX platforms?

Unlike point solutions that focus on a single function, Emplifi is a unified Autonomous CX platform that integrates marketing, commerce, and customer care into a single system. It combines content orchestration, agentic AI, and customer engagement tools to manage the entire customer journey end-to-end. This allows brands to deliver more connected, data-driven experiences while reducing complexity across teams.

How does autonomous CX improve business outcomes?

Autonomous CX improves business outcomes by increasing efficiency, accelerating response times, and delivering more personalized customer interactions. With Emplifi, brands can use agentic AI and AI-powered chatbots to scale engagement, while content orchestration ensures consistent execution across channels. The result is reduced manual effort, higher customer satisfaction, and stronger connections between social engagement and revenue.

Pronto para impulsionar sua experiência do cliente em redes sociais?

Descubra como a Emplifi aumenta a eficiência, gera mais receita e escala a gestão de redes sociais, seja com uma equipe pequena ou uma operação complexa.